Neyda Perez Email & Phone Number

Summaries of Responsibilities:o Product owner App Universalo Ensure the definition and implementation of the development strategies of the different electronic channels (IVR, Websites (6), System Integration, App and Mailings) for Grupo Universal.o Administration and maintenance of the six websites.o Identify and provide automated service channels for the needs of clients, insurance agents and suppliers.o Carry out profitable businesses with the service providers.o… Show more Summaries of Responsibilities:o Product owner App Universalo Ensure the definition and implementation of the development strategies of the different electronic channels (IVR, Websites (6), System Integration, App and Mailings) for Grupo Universal.o Administration and maintenance of the six websites.o Identify and provide automated service channels for the needs of clients, insurance agents and suppliers.o Carry out profitable businesses with the service providers.o Coordinate action plans that allow for increased use of electronic channels.2020 Develop, coordinate and maintain the vision of integral communication and delivery of value to the customers and to the different audiences from Websites Universal and App Universal agile development.2018 - 2019 Product Owner App Universal, Agile development.Project manager for the following projects:2016 (www.fiduciariauniversal.com.do)o Coordinate the development and Implementation of Fiduciaria Universal website using the Scrum Methodology.2015 (www.afiuniversal.com.do)o Coordinate the development and Implementation of AFI Universal website 2011-2013 (Redesign of universal.com.do, enlinea.universal.com.do and development of autosuniversal.com.do and arsuniversal.com.do)o Define project scope, developed project plan and schedule.o Manage the benchmark process with the provider.o Define the scope of the functionalities of the project for the migration of the Oracle Portal architecture to SharePoint 2010.o Manage the redesigns of the new (4) websites.o Coordinate implementation of new websites: universal.com.do, autosuniversal.com.do, arsuniversal.com.do and enlinea.universal.com.do2008 – Payment with credits card and Universal Xpresso Worked closely with creative/user experience/business units/development teams and vendors to scope, plan, and execute online projects. Show less

Santo Domingo

Projects: Coordinate, manage and support to the software providers in the development and implementation for the followings projects: o TeleSalud Universal (IVR) o Electronic Charges (Ibanking/ACH) o Payments insurances policies (APPS)Maintenance: Validate and coordinate the users during the testing process and coordinate the implementation with technology areas (Database, System Security and Technical Support).

Santo Domingo

o Coordinate and manage the visits of the company for the marketing of Genexus Software.o Genexus Analyst-Programmer. Project Manager Junior for the project "Boletería y Paquetería", developed in Genexus and generated for Java and MySql.

Develop reports for the new Citibank Migration Platform (Flexcube) according to the specifications received. Tools used: Business Object, Designer and Toad (Oracle).

The Electronic Employment Exchange was a program of the Ministry of Labor that pursues, through the direct and indirect recruitment of personnel, to promote via Internet the people who apply for employment to work in the Private Sector. My main function was to provide technological support to all the areas that coordinated this service, as well as to keep the Applicant Database updated.

Master Business Administration In Entrepreneurship, Business Administration And Management, General, Mba

Customer Service Certification, Business, Management, Marketing, And Related Support Services

Certified Customer Service Leader, Business, Management, Marketing, And Related Support Services

Marketing Online Strategies.

Programa Especializado De Reforzamiento Y Formación Para Gerentes

Activities and Societies: Planeación y establecimiento de objetivos. Comunicación efectiva, motivación y relaciones interpersonales..

Post-Graduated “Managerial Informatics”, Computing

Computer System Engineer, Informatica, Computer System Engeneer

French, French Studies

Bachiller En Ciencias Físicas Y Naturales