Neyder Pirela Email & Phone Number

Canada

Toronto, Ontario, Canada

In my role as Service Desk Manager, I effectively managed a team operating across multiple locations, including Canada, the USA, and Venezuela, while working remotely. I prioritized the contracting, training, and mentoring of team members, ensuring they were equipped with the necessary skills to excel in their roles, despite the geographical distance. We.

As a Product Owner, I played a crucial role in developing an in-house ticketing tool that smoothly combined package information with our service desk ticketing system. This effort made task management easier for our team and other departments, greatly increasing productivity and improving customer satisfaction.Moreover, I led efforts to improve our.

Toronto, Ontario, Canada

In my role as the Service Desk/Incident Manager, I was contracted by Compugen but assigned to work at Reliance Home Comfort. Leading a team comprising 6 service desk analysts, 3 deskside support analysts, and 2 system administrators, I directed our efforts to successfully resolve an average of 2500 incidents and requests per month, ensuring seamless.

Toronto, Ontario, Canada

As a Service Desk Analyst at Compugen, I skillfully handled multiple service calls and emails from various companies at the same time, using different ticketing tools like ServiceNow, ServiceDesk Plus, Cherwell, and custom in-house ticketing systems. This gave me valuable experience in managing different ticket flows and sharpened my ability to adapt to.

Fundamentals And Advanced Web Development

Fundamentals And Advance Javascript

Product Management

Telecommunications Engineering