Chineze A. Email & Phone Number

Laurel, MD, US

Washington DC-Baltimore Area

• Assist the Programming Department in Artist Management and Event Production during the Annual Theater Season.
• Quickly and efficiently addressed issues during rehearsal and performances to minimize disruptions, while actively communicating with the Programming Leads.

Washington DC-Baltimore Area

• Managed the External Events Inquiry Inbox and responded to 20+ inquiries daily to begin the advancement process for external events hosted at the Kennedy Center.
• Supported Management Team by processing event payments, drafting contracts, and assisting during events.
• Served as a liaison between clients, the campus rentals team, and other internal departments to better facilitate the event planning process.

Washington DC-Baltimore Area

Silver Spring, Maryland, United States

• Handling In-bound Member Calls regarding merchandise availability and Membership information.
• Support Management and Administrative Teams in daily business tasks including Payroll, Sales Auditing and Expenses Management.
• Manage Warehouse Budget, internal and external expenses.
• Assist Payroll in the on-boarding of new employees, resolving employee issues, and processing of employee requests and documentation.
• Assist Sales Audit with researching and resolving member and employee transaction errors.

Silver Spring, Maryland, United States

Processed Member Transactions.Informed Members of promotions/incentives going on in store (including Children Miracle Network Donations, Membership Upgrades and more)Provided Excellent Member Service

Silver Spring, Maryland, United States

Processed member sign ups, renewals and added cards. Instructed members and potential members about membership, warehouse and credit programs. Assisted members regarding item availability. Issued replacement and temporary cards, keys credit applications and provides a high level of member service.Processed Member Returns and Coupon Adjustments

Silver Spring, Maryland, United States

Assisted Members with unloading and loading their items for purchase.Assisted Cashier in Promoting periodic Warehouse Incentives (including Sales of Stamps, Children’s Miracle Network Donations and Membership Upgrades)Assisted Members with finding merchandise in the sales floor.

Rockville, Maryland, United States

• Assisted Producers in studio/location set up and break down, lighting, camera operation, guest management and editing of in studio and on location events.
• Used Adobe Suite to Edit Videos and Created Graphics for College Events to be uploaded on the College's YouTube Channel.
• Assisted Producers in the brainstorming and creation of marketing content for Montgomery College’s TV and Social Media Platforms.
• Produced, Edited and Created Graphics for ‘Pearl Music’ Presentation at the 2022 Smithsonian Folk Life Festival.

Germantown, Maryland, United States

• Processed mailed checks and online payments.
• Organized, recorded and stored documents from various departments.
• Assisted other departments with researching and resolving member issues.

Silver Spring, Maryland, United States

• Managed a Team of 10+ Employees and assigned duties to effectively run the business.
• Trained employees on how to take and process orders on the POS system.
• Resolved Customer issues including procressing voids, discounts and refunds.
• Verified Registers against system totals after closing and prepared Daily Bank Deposits.
• Made sure store was clean, restocked and ready for next business day.

Bachelor Of Arts - Ba, Business Technology Administration, 3.5

Associate Of Science - As, Radio, Television, And Digital Communication

Bachelor Of Arts - Ba, Asian Studies/Civilization

Associate Of Arts - Aa, Business

High School Diploma, General Studies