Nicholas K. Email & Phone Number

Jacksonville, Florida, United States

• Management of 130+ virtual servers across 3 clusters via VMWare; new server builds, resource monitoring and optimization, DR and failover design and management via SRM (Site Recovery Manager), error remediation and log review, patch management, upgrade and repair of ESX hosts.• Active Directory administration; ADDS domain & site design and replication, Group Policy, DNS & DHCP design and management.• SharePoint design and administration• Microsoft Exchange 2003/2010 administration• EMC SourceOne administration• Cisco UC/VoIP administration• Other duties include managing resource security, remote software deployment, data recovery, basic/limited Citrix XenApp administration, basic Cisco router and switch tasks.

Alexandria, Virginia, United States

Managed and secured user accounts and permissions for an organization of 70+ users, achieving a 40% reduction in security breaches through the implementation of robust password policies and multi-factor authentication.Resolved hardware and software issues for end-users with a 95% first-time resolution rate, leveraging remote access tools to minimize downtime and enhance overall productivity.Developed comprehensive IT documentation that streamlined the onboarding process for new employees, reducing onboarding time by over 50% and facilitating quicker access to essential resources.Implemented proactive support strategies that improved user satisfaction and operational efficiency across the organization.Led training sessions for staff on best practices in IT security and usage of technology, fostering a culture of awareness and compliance.

Seattle, Washington, United States

As an Azure Support Engineer, I provide expert support for Azure IaaS Virtual Machines, ensuring high availability and performance for enterprise clients globally. My key responsibilities and accomplishments include:High-Impact Infrastructure Support: Maintained and supported Azure infrastructure, collaborating with cross-functional teams to resolve complex issues for enterprise customers, resulting in a 95% satisfaction rate.Service Management Excellence: Managed service requests and incident reports within Azure VM, achieving a 30% reduction in resolution time through efficient case management and communication.Advanced Troubleshooting: Diagnosed and resolved connectivity, performance, and configuration issues, including Azure networking, storage management, and VM lifecycle challenges, enhancing overall client performance.Client Empowerment: Assisted clients with diagnostic tools and troubleshooting for Azure VM subscriptions, leading to a 40% increase in client self-sufficiency and satisfaction.Technical Provisioning: Executed technical deployments and provisioning for Azure Computing Cloud Services, optimizing resource allocation and scalability for diverse client needs.Multi-Cloud Optimization: Implemented multi-cloud management strategies to automate processes and define scalability solutions, improving operational efficiency by 25%.Continuous Improvement: Leveraged in-depth knowledge of Azure Cloud Services to stay updated on the latest technologies and best practices, contributing to enhanced service delivery and client success.My role demands exceptional communication skills and meticulous attention to detail, ensuring enterprise clients receive top-tier support as they navigate their cloud environments.

Baltimore, Maryland, United States

Developed and executed project plans using Jira, Trello, and Asana for a $10M software implementation project, achieving an impressive 95% on-time delivery rate through effective tracking and management.Coordinated cross-functional teams, including software development, marketing, and executive leadership, to establish incremental goals and allocate budgets for a $5M website redesign project, resulting in a 20% increase in website traffic.Managed project budgets and timelines for a $2M IT infrastructure upgrade using Microsoft Excel, ensuring strict adherence to budget constraints. Identified potential roadblocks early and implemented strategic solutions, leading to an overall cost savings of $100K.Fostered stakeholder engagement by providing regular updates and facilitating communication among team members, enhancing collaboration and project visibility.Implemented best practices in project management, contributing to improved efficiency and effectiveness across all projects.

Associate'S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: Volunteer, Arlington Food Center (2018-2021)

Associate'S Degree, Physical Therapy Technician/Assistant