Bo Thi Kim Ngan Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Throughout my tenure at NI, I have become adept at driving escalation and continuous improvement for non-standard commercial terms and processes. Acting as a trusted collaborative partner for both the Seller and assigned customers. I have partnered with Sales and IT teams to streamline the business closing process and identify opportunities and address roadblocks to drive opportunity velocity and operational readiness. It is what has earned me two job promotions at NI.My ample experience in supporting a field sales organization including the use of CRM tools and processes allows me to excel at ensuring account support plan delivery including capturing and maintaining procurement insights, account due diligence, account contact matrix, account data management and CRM, and customer asset and entitlements.Some of my key successes during my time at NI includeOptimized Customer Service Operations: through cross-functional collaboration, I have streamlined order management processes and have helped increase the number of processed orders by 20%. I have also helped distributors formalize the non-standard shipping process; assured timely delivery in challenging situations.Aided Prompt Order Processing: Supported to avoid $1M penalty by assuring timely delivery of urgent orders; liaised with planner and cross-functional team to expedite lead time and materials arrangement.Developed training materials and trained new hires on order management on customer relationship management tools.

Ho Chi Minh City, Vietnam

In this role, my main duty was to process orders for Vietnam and ANZ regions, besides other administrative tasks.Each operational country has its own order-processing procedure, import duties and sales service tax. It is also critical to know which group of customers is eligible for exemption of a certain tax and which one has to apply for tax exemption. My ample experience in supporting a field sales organization including the use of CRM tools and processes allows me to excel at ensuring account support plan delivery including capturing and maintaining procurement insights, account due diligence, account contact matrix, account data management and CRM, and customer asset and entitlements.Some of my key successes during my time at NI include:Optimized Customer Service Operations: through cross-functional collaboration, I have streamlined order management processes and have helped increase the number of processed orders by 20%. I have also helped distributors formalize the non-standard shipping process; assured timely delivery in challenging situations.Aided Prompt Order Processing: Supported to avoid $1M penalty by assuring timely delivery of urgent orders; liaised with planner and cross-functional team to expedite lead time and materials arrangement.Developed training materials and trained new hires on order management on customer relationship management tools.

Ho Chi Minh City, Vietnam

My performance in the first role was highly appraised and thanks to that, I was offered a long term, full time position of Marcom Assistant. Later on, I also took over the position of Administrative Officer when this position was vacant. In this role, I supported the Marcom Specialist to organize promotional events for the company’s products in Vietnam and key in the data after each event. I also covered the tasks of an Administrative Assistant.Through work, I interacted with various internal functions and external companies, thus honing my collaboration and teamwork skills. This has prepared me for the later-on positions. To me, the company’s interests must come first and mutual support is key for success.At work, I have always been proactive in self-directed learning and contacting the people in charge when I realize something to be addressed, even though it is not within my scope of responsibility. During my time in this role, I realised that I was excited when working with different departments and together we planned for events.After 2 years and 9 months in this role, I decided to apply for the position of Customer Service Specialist when it was vacant as I wanted to develop my problem solving skill, gain more hands-on experience in international commerce, and utilize my computer skill further.

Ho Chi Minh City, Vietnam

I chose Banking and Finance as my major at the university with the hope that I could find a well-paid job at a bank after my graduation.However, upon my graduation, the competition for a position at a bank became quite tough, especially for new graduates like me, due to the economic slowdown. I therefore had to think of other employment options.Due to my financial pressure, I applied into National Instruments as a part time Marketing Data Entry specialist. I was offered the position maybe thanks to my good computer skills and my tireless efforts to seek ways to do things more efficiently.One year into this role, I managed to double my speed of data entry. and my efficiency at this task was twice as high as my counterparts in Singapore and MalaysiaBy sorting out the data by relevant categories before entering them, instead of leaving them unsorted as previously, I was able to reduce the time by half. As a result, I was entrusted to train other colleagues on data entry, and training is something I also enjoyed doing.While in this role, I often asked one of my co-workers - a Marketing Assistant - if there was anything I could do to help her. Through helping her, I have learnt a lot from her work which I found interesting - and when she left the company, she nominated me to replace her as she recognised my genuine interest and capabilities for this role.