Nghia Phan Email & Phone Number

San Francisco Bay Area

1. Develop, test, and document custom solutions, integrations, and data migrations for ServiceNow features and applications2. Manage CMDB health, integrations, import sets, and transform map.3. Write, test, and debug custom applications within the ServiceNow platform using JavaScript, HTML, CSS, and other programming languages.4. Identify and resolve issues within the ServiceNow platform to maintain smooth operations.5. Implement both baseline and custom applications to enhance… Show more 1. Develop, test, and document custom solutions, integrations, and data migrations for ServiceNow features and applications2. Manage CMDB health, integrations, import sets, and transform map.3. Write, test, and debug custom applications within the ServiceNow platform using JavaScript, HTML, CSS, and other programming languages.4. Identify and resolve issues within the ServiceNow platform to maintain smooth operations.5. Implement both baseline and custom applications to enhance the platform’s capabilities.6. Design and develop a workflow framework to improve manual processes.7. Communicate effectively with team members and stakeholders throughout development, testing, and deployment phases.8. Customize applications to facilitate the use of new applications and customizations.9. Formulate and implement QA methods, including unit, integration, regression, and user acceptance testing (UAT).10. Analyze system inefficiencies and provide solutions.11. Determine IT best practices and work towards improving existing methods Show less

-Created scripts to automate tasks in existing off-boarding workflow-Led the effort to reactive documentation for AirWatch (MDM) roll out-Collaborated with the team to design and develop GoPro's ServiceNow Portal-Created Dashboards and Reports in ServiceNow for teams within IT org-Created Workflows, Business Rules, and Scripts to automate processes in ServiceNow-Utilized OKTA and ServiceNow REST API to gather logs and reports for metrics

Sunnyvale, California

• Handles on-boarding process for LinkedIn of 40+ new hires on a weekly basis• Collaborated with cross-functional teams such as HR, Recruiting and Facilities in successfully on-boarding 250+ summer interns within 2 months• Compile and deploy internal tools using Gmail App Scripts and JavaScript to increase team efficiency and decrease time• Provision Active Directory user accounts• Provide third party application support such as Okta, Google Docs, Cisco Voice, and Symantec VIP… Show more • Handles on-boarding process for LinkedIn of 40+ new hires on a weekly basis• Collaborated with cross-functional teams such as HR, Recruiting and Facilities in successfully on-boarding 250+ summer interns within 2 months• Compile and deploy internal tools using Gmail App Scripts and JavaScript to increase team efficiency and decrease time• Provision Active Directory user accounts• Provide third party application support such as Okta, Google Docs, Cisco Voice, and Symantec VIP Access• Documented and published a run-book of all services handled by the Hardware Support Team at LinkedIn• Provide face-to-face support during New Hire Orientation in a class of 40+ on weekly basis• Deploying equipment to end users based on LinkedIn’s standards and policies• Managed laptops with LinkedIn’s standard images using JAMF Casper and LANDesk• Managed and resolved ticket requests in a timely manner using ticketing system such as Jira & ServiceNow Show less

Computer Science

Courses Taken: • Communications 1A • Java • Intermediate Java Algorithms and Data Structures

Education record