Specific Responsibilities:Coordination of community based organisations, monitor and evaluate the service delivery of engaged community based organisations.Carry out advocacy to all state stakeholders on key information on social mobilization for ACOMIN.Solicit all state stakeholder and partners support to ascertain success of project in state.Support national office in strengthening the capacity of engaged CBOs.Support the national office in the development, adaptation and implementation of the OVC strategic development plan.Facilitate training for Inter-Personal Conductors in implementing Local Government Areas. Support the national office with planning, implementation, monitoring and evaluating workshops, meetings and other project related activities.Supervise inter-Personal Conductors in providing field support to carry out project training activities.Ensure all logistics aspect of the program is planned in a cost effective and efficient manner.Ensure proper budgeting for program activities quarterly and partners submit all project expenses as required by ACOMIN.Work with technical advisors to prepare project information, education & communication materials for target group in communities.Develop skills to manage programs such as gaining an understanding of the work plan.Liaise with field staff (IPCs) to prepare project success stories, document and share project accomplishments, challenges, and lessons learned among internal and external partners. Manage project monthly activity calendars, ensuring that all project activities are carried out while flagging areas of opportunities.Coordinate and provide logistical support for long and short-term project personnel and partners.Processes documents and materials (e.g. time sheets, work orders, requisitions, travel reimbursements, budget transfers, etc.) for the purpose of ensuring compliance with finance and administrative guidelines of ACOMIN.

• Educate customers on MTN products and services, functionalities, features and competitive advantage.• Up and Cross sell MTN products and Services (Telemarketing) • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.• Handle all enquiries and requests of customers and ensure resolution as well as informcustomers of status of their complaint, query or request and record details of contact.• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.• Monitor Accounts as assigned by partners.• Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.• Participate actively in the administration of customer satisfaction surveys and employee satisfaction survey.• Conduct Call evaluation within the Online Assistance Centre adhering to agreed standards.• Conduct quality gap analysis.• Deliver quality assurance (QCG) training for customer care representatives.• Analyze customers' information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions• Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution• Ensure proper documentation of all user systems and provide user guides for new and/or modifiedSystems.• Engage with vendor service support groups to bring resolution to system performance or other • Ensure proper documentation of all user systems and provide user guides for new and/or modified Systems.• Create detailed functional design documents for conversions, interfaces, and reports

Generate Risk Assets and Liabilities for the bank. Opening Accounts and reactivating dormant accounts.Maintaining old Customer relationship and creating new ones.Keeping Track and record of Customer Details.Credit RiskFinancial Advisor.Sales of Products and services.