Ngoc Bui Email & Phone Number

GOAL: Assist students in raising their English proficiency and achieving their desired IELTS score• Perform teaching duties (mainly Preparation & Intensive level)• Mark and provide appropriate feedback on Speaking & Writing homework• Assess & report on student progress

District 6, Ho Chi Minh City, Vietnam

• Led a team of 12 other English teachers, ensuring professional performance and strong team spirit. • Prepared Lesson plans with academic and fun activities.• Taught & Guided IELTS students (Textbook: Mindset)• Helped students improve their pronunciation & English communication skills.• Assessed & reported on student progress• Performed teaching duties via Zoom during Covid-19

• Performed teaching duties (Foundation level)• Marked and provided appropriate feedback on Speaking & Writing homework

Toronto Zoo, On

• Demonstrated courteous, efficient, and friendly mannerisms in all customer and employee interactions• Delivered food promptly and professionally; maintained safe food handling and sanitation standards• Attentively listened and followed specific client requests periodically to assist with any additional needs • Communicated directly with team members to ensure that orders are delivered correctly• Ensured that the dining room is properly set up prior to and after the service period; kept the area clean and neat while meeting established sanitation standards

Niagara Falls, Ontario, Canada

• Welcomed guests in a professional and friendly manner ensuring exceptional customer service• Accurately verified all information at check-in• Attentively handled cash and credit card information• Answered incoming calls and provided guests with information about the hotel services and offers • Offered assistance to guests in regard to hotel amenities and nearby attractions• Problem-solved guest's concerns and proactively exceeded guests' expectations

5200 Robinson St, Niagara Falls, On L2G 2A3

• Created and confirmed reservations ensuring accuracy in the information• Worked in cooperation with all departments to ensure a proficient experience for all groups• Maintained sales records by updating account information• Communicate with guides and customers about their reservations

Niagara Falls, Ontario, Canada

• Warmly greeted guests, anticipated needs, and remained available throughout the dining experience• Increased sales by upselling; promoted appetizers, specialty items, and wine selections• Quickly cleaned and set tables to maximize table turnover and restaurant efficiencies

An Giang, Vietnam

• Held meetings for students who love reading books so that they have a good opportunity to connect with other readers and share their favourite books.• Encouraged attendees to share their stories and take advantage of the meetings to practice their public speaking skills and boost their confidence.• Managed bookcases at school where students can donate books or take 1 and leave 1. This helped students at our school to have more books to read.

Bachelor'S Degree, International Business

Diploma, Tourism Management & Business Development, Gpa 91% For The Latest Semester

Courses: • Tourism Sales • Supervision in Hospitality • Culinary And Wine Tourism • Convention & Group Management • Attractions Management.