Kevin Ngo Email & Phone Number

Sydney, Australia

Sydney, Australia

Sydney, Australia

Pyrmont, New South Wales

Maintain a high level of professionalism in dealing table games of Roulette and Baccarat to customers as well as celebrities in a rapid pace, high pressure environment. With constant cash handlings and great customer service.KeyContributions/Results:• Entertaining and keeping our high level customers happy as well as making their visit to the casino as pleasurable as possible .• Dealing with dissatisfied patrons correctly through good interpersonal skills as well as looking for other options to meet their needs.• Responsible for the integrity and reputation placed amongst the

Pyrmont, New South Wales

• Support management with the development of the business through effective rostering practices.• Manage the rostering information systems ensuring continuous improvement and efficiencies and maintain administration of rostering software.• Pro-actively consult with Managers on roster requirements and forecasts ensuring operational and budgetary requirements are adhered to and in accordance with the Enterprise Agreement.• Undertake roster design and analysis to meet operational requirements.• Monitor and manage employee absenteeism, and develop, maintain and review rostering policies and procedures ensuring integrity of the operation, quality service standards, and adherence to the Enterprise Agreement.• Implement procedures for the efficient operation of all communications and rostering processes.• Communicate and implement policies and procedures to all staff ensuring operation and quality service standards are maintained.• Weekly processing of payroll.• Manage staff ensuring that customer service delivery is timely, effective and efficient and that it meets both the customer's needs and corporate standards.• Responsible for ensuring the day to day operation of the Scheduling Department.• Resolve customer service queries and concerns with diplomacy and tact and report any issues to the Department managers.• Oversee the production of all daily reports, processing of annual leave, sick leave and timesheet data entry ensuring that information is recorded in systems and is in accordance with the Enterprise Agreement.• Ensure rosters are prepared in accordance with the Enterprise Agreement, Corporate policy and statutory requirements.

Pyrmont, New South Wales

Roles & Responsibilities Create rosters in a timely manner to meet operational needsProduce and process all reports, leave requests and roster changes & ensure changes and information is recorded in the HR Information SystemMake adjustments to rosters from daily leave information to coordinate daily operational staffing requirements and to accommodate daily manpower operating requirements for departmentsAssist with the maintenance of database recordsEnsure rosters are prepared in accordance with Enterprise Agreement and approved skill qualifications.Completion of administrative tasks associated with preparation of rostersBuild strong working relationships with all working departments at the Star

Sydney, Australia

Sydney, Australia

Initially requested to maintain a high standard in food preparation and customer service, within a high pressure; fast paced environment. The role has expanded to mentoring co-workers and training new employees to follow suit to the high level standards established by the company.KeyContributions/Results• Delegated and monitored employees through shifts, overseeing work practice and standards were kept in order• Successfully managed conflict over disputes between customers and staff members through diplomatic processes.• Regularly monitored and updated stock level sheets and made sure products were received at a quality level of temperature and standard.• Advocated and managed significant change in products over the years as well re-training employees to follow new procedures of producing new products.

Bachelor’S Degree, Business / It, Credit

Activities and Societies: UTS Peer Networkers, Orientation at UTS, Bell Ringing Ceremony, U@UTS Day, UTS IT support Staff

Higher School Certificate, Mathematics; Mathematics And Mathematics

Activities and Societies: Artrageous—Visual Arts Program Patrician Bicentenary Concert—User,School Choir, College Enrolment Prefect.