Nicholas Gold Email & Phone Number

United States

Miami, Florida, Us

Kauai's only private club community of 1,010 acres with $100M clubhouse complex with Spa, fitness center, outfitters shop and guide service including 18-hole Tom Weiskopf golf course and 10-acre farm.Provided key programming, while exceeding performance goals and financial objectives. Created a culture of ownership and excellence throughout the club through accountability and inspired passion working directly with homeowners and HOA to resolve issues, answer questions and direct to proper outlets. • Generated immediate performance improvement and enhanced profitability in underperforming organization, increasing levels of service and member satisfaction, resulting in an increase of year over year revenues of $4M to realize a $3.8M reduction in operational subsidies.• Transformed organizational culture, incorporating the Ohana family spirit with operational efficiencies to inspire teamwork and increase leadership visibility and access amongst members. Structured and re-aligned the development, real estate sales and club teams to work collaboratively, fostering teamwork and resulting in 30% increase in sales.• Challenged existing Food & Beverage Manager and Executive Chef to update menu offerings, creating the Kauai-Elevated style menu to delight customers, reducing costs by 10% and increasing F&B sales by 40% across two dining facilities.• Collaborated with Membership Services Manager, Ho’Okipa Manager and Cultural Liaison to strategically budget and plan unique and compelling Luxury Lifestyle Development programs. Generated inspiring family programming, custom private and group outdoor activities, culturally rich and intellectually stimulating events and activities for all abilities and ages.

Chicago, Illinois, Us

San Juan, Pr, Us

Responsible for all aspects of opening and operating a luxury hotel Created a complete service culture and training systems Recruited department heads, managers and team members Implemented all service systems Completion of construction, F, F & E installation and O ,S & E purchasing After 1st quarter of operations, rated #1 in TripAdvisor ahead of competitive set

Baar, Zug, Ch

• Leadership for all aspects of this resort with an ADR over $1,300/night• Stabilized a dysfunctional management team• Implemented human resource programs• Implemented an intensive training program for entry level and potential management• Implemented yielding and menu engineering into the programs department• Turned around food & beverage from a failing department to becoming award winning and profitable.

Recruited on an 18 month contract to be responsible for all aspects of Ranch/Resort operations, including food and beverage, reservations, housekeeping, grounds and maintenance. Tasked with creating a strategic plan to include; succession, public relations and marketing, revenue management, improving operations, and creating memorable experiences while maintaining the authenticity and character of the ranch, the ultimate "lifestyle" resort

Sedona, Az, Us

• Providing leadership for all departments including an HOA manager • $45M plus in annual sales • 12 direct reports with 470 employees • Maintained revenues per occupied room in economic recession of 2009 comparatively with 2007 • Reduced inventories by 20%, decreased costs by implementing purchasing policies, freeing up cash flow• 18% reduction in Labor Costs • Spearheaded successful 3 year plan for restructuring and renovation across 70 acres of infrastructure• Ameliorated and installed POS systems for F & B, Spa, Retail and Activities utilizing CRM database improving communication and guest services resort wide• Enacted Preventative Maintenance Programs for Rooms and Equipment resulting in greater efficiency and lowering costs• Created “Green Team” instrumental in winning Arizona’s Most Sustainable Hotel from the Arizona Hotel & Lodging Association

Tucson, Az, Us

Tasked with re-defining the department and creating new SOP manuals as well as a full training programs in preparedness for further units. Responsible for planning and designing new kitchens and outlets for major refurbishment and development.

AAA Four Diamond rated, 167 room hotel together with an expanding membership based on the championship golf course (home to the Chrysler Classic PGA event). Increased revenues by 20% and profitability by 40% implementing systems, menu engineering and training.

West Palm Beach, Fl, Us

.Recruited by the ownership of Ibis Golf and Country Club to rebuild the Clubhouse team. Responsible for leading and supervising over 120 staff with eight management direct reports providing first class service to over 1400 members. Additional responsibilities included the housekeeping operations.

Longboat Key, Florida, Us

Private 235 room resort and 3000-member, exclusive Country Club. Food & Beverage revenues in excess of $8 million per year. Through implementation of controls, training programs and purchasing systems improved service standards, food quality and employee retention. Developed an intensely loyal team through mentoring, training, delegation, reward and accountability. An active member of the executive committee involved in policy and membership focus groups.

Condado Plaza Hotel & Casino (San Juan, PR):AAA Four Diamond rated hotel with 570-guest rooms and suites achieving $16 million in food and beverage revenue in five restaurants, a casino bar, show lounge and 27,000 square feet of Banquet space. Director of Marine and Island OperationsEl Conquistador Resort (Fajardo, PR):Responsible for directing operations for this private 100-acre island; 3 miles offshore, with 2 full service F & B outlets, kids’ camp and beach activities. Responsible for marina slip rentals, fishing and sailing charter operations and ferry service scheduling, maintenance and operation to the island; as well as coast guard liaison for the resort. Hosted 2500 guests per day including private parties of up to 1,600 people at an average cover of $90.00.

Btec, Hotel Management

Education record