Ng Si Hao Email & Phone Number

Petaling Jaya, My

Selangor, Malaysia

Selangor, Malaysia

• Managed and deliver diverse-scale projects for telecom companies such as U Mobile, Singtel, M1, and Telkomsel. Successfully oversaw over 13 distinct portfolios, contributing to project and recurring revenue totaling approximately $8 million.• Partners’ collaboration and management – Ericsson, Huawei, ZTE, Nokia, Whalecloud, etc.• Held a direct reporting line to the CEO and CFO, actively contributing to the strategic planning and implementation of projects and support services. Streamlined OPEX management for the teams under my supervision.• Provided leadership to a multi-national team comprising Development Engineers, Support Engineers, and Project Managers based in Malaysia, Singapore, and Indonesia, with team size of 40 professionals across the region.• Undertook the transformation and optimization of the team and project structures, ensuring they were aligned with evolving business needs and stringent cost requirements. •Collaborated closely with Sales and Presales teams to precisely define project costs and support expenditures.• Maintaining direct communication with the client's leadership team across the region. Deployed projects using agile or waterfall methodologies, depending on project requirements.ACCOMPLISHMENT• On time delivery for Order Orchestration Solution with cross border collaboration with German and Hong Kong. • Successfully created the centralized development center in KL, Malaysia for South Asia region. • Championed the initiative of CI process and created prototype workflow for project testing automation. • Completion of various project in the region with the most optimal resources count and hands-on involvement.• In charged of Professional Services team and Technical Support Team reorganization and boosted cost-revenue growth.

Kuala Lumpur, Malaysia

• Manages a team of professional services engineers and project managers to deliver cutting-edge revenue protection and fraud detection solutions to diverse clientele. • Effectively cultivated strong and enduring relationships with international clients hailing from the Middle East, Malaysia, and Indonesia, consistently fostering trust and rapport.• Strategically directed team structure, resource allocation, and skill development, ensuring peak performance and efficiency within the team.• Played a pivotal role in influencing critical business decisions, collaborating with cross-functional teams including business counterparts, presales, technical presales, business analysts, and consultants. Provided invaluable insights and innovative solutions to meet business objectives and needs.• Maintained oversight of project management activities and directly engaged with clients, guaranteeing the delivery of high-quality solutions within set timelines, while ensuring seamless communication channels throughout.ACCOMPLISHMENT:• Completing cross functions project with System Integration team for a major deployment in Malaysia.• Restructure delivery team and creating progressive career roadmap to promote internal career progress.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Led the operation team based in KL, heading the regional support group and ensuring project delivery and support for Malaysia and Indonesia. • Responsible for strategic planning on support and project-related execution, delivering smooth and effective deliveries. • Greatly involved in client management and engagement delivering and analyzing solution expansion needs, generating commercial engagement opportunity. • Managed the complete lifecycle of support renewals and extensions, expertly negotiating requirements and contracts to secure back-to-back support agreements from clients to service providers..• Provided oversight and mentorship for the development of the support and implementation team, as well as the professional development of personnel under my supervision.• Responsible for resource allocation and timeline management, ensuring on-time deliveries and precise tracking of Service Level Agreement (SLA) compliance.ACCOMPLISHMENT:• Propel local support team to a regional support team and expanding regional support exposure and responsibilities.• Timely delivery within budget and expectation for mission critical CRs.• Awarded “Way to Go Award” for the year 2013 for excellence on time delivery and completeness of a critical project.

• Responsible for platform maintenance work and contact point for technical support for international clients includes New Zealand, Indonesia and Hong Kong.• Provide day-to-day technical support and fieldwork for mission critical platforms that is crucial for telco’s international roaming businesses.• Assigned to provide POC (Proof-of-Concept) projects with European clients.• Participated in Data Offload Solution Demo/ Presentation (Concept and Design) in GSMA Board Meeting.

• Responsible for platform maintenance and technical support for local client for below platforms: o RHB Phone Banking IVR o Celcom Customer Service IVR o TDC Customer Service IVR o Maxis CRBT Platform (IVR and HP OCMP) o TDC MNP Weblogic Database Cluster o Maxis Antispam Messaging Service Firewall (MBalance, Singapore) • Provide technical support in pre-sales and business bidding: - Focusing product: IVR - RHB, Celcom, TDC.

• Responsible for technical support and workflow development for IVR solutions and utilizing InterVoice Brite solution to deliver IVR solutions to bank and telco businesses.

Bachelor'S Degree, Software Engineering

Bsc Science, Software Engineering