Nicholas Guthrie Email & Phone Number

Oldsmar, Florida

-Continued duties described below as Delivery Lead/Team Lead for TV Brand Effect International-Learned and became a SME for additional TVBE US Processes which included Creative Evaluations, Total Brand Effect, and Online data processing-Resolved ticket inquiries regarding data quality escapes, expansion requests, technical issues, and coverage.

-Coordinated operations for 7 countries, setting schedules and managing relationships with both internal stakeholders (Client Teams, Product Leadership, App Dev) and external stakeholders (data vendors, panel providers, translation services) to create surveys that measure advertising effectiveness-Led bi-weekly meetings with each country to make sure.

-Coordinated multiple client projects and on-time delivery across 7 countries while managing daily sample goals enabling SLAs for client deliverables to be met-Monitored daily KPIs and identified areas for improvement -Escalated and resolved quality escapes while working to identify the root cause of all incidents

-Managed nightly productions of 20+ associates, providing monthly 1:1 feedback and performance coaching while discussing opportunities to develop with 15 direct reports-Identified KPIs and created processes to capture metrics on volume and production quality helping to reduce quality escapes and better manage employee performance-Created new hire.

-Identified, assessed, verified, and coded live TV advertisements using proprietary software and methodology-Acted as the main resource and SME for the team, empowered team members to seek guidance when troubleshooting production issues, software, or computer problems-Created training documentation and trained new associates-Gathered data to support.