David Nguyen Email & Phone Number

Hamilton, Ontario, Canada

Ontario, Canada

• Assisted throughout the RFP for Mohawk College's learning management system (LMS) platform• Helped run sand-boxing of LMS platforms for students and vendor presentations• Migrated courses from D2L to Canvas while following AODA compliance• Met with Faculty members to help with open offering course design / setup

Ontario, Canada

Project Management• Provided status reporting regarding deliverables, dependencies, risks and issues to leadership• Resolved project issues and changes to scope while maintaining quality control• Acted as project-coordinator for multiple larger projects simultaneously in a fast-paced environment• Managed software related projects including upgrading from FileMaker 13 to 17, upgrading Dynamics CRM and decommissioning Cognos BIBusiness Analysis• Evaluated the HelpDesk… Show more Project Management• Provided status reporting regarding deliverables, dependencies, risks and issues to leadership• Resolved project issues and changes to scope while maintaining quality control• Acted as project-coordinator for multiple larger projects simultaneously in a fast-paced environment• Managed software related projects including upgrading from FileMaker 13 to 17, upgrading Dynamics CRM and decommissioning Cognos BIBusiness Analysis• Evaluated the HelpDesk through analysis of work order database to identify ways to alleviate HelpDesk work order volume and improve workflow• Created custom reports / modified existing reports to improve performance tracking of technicians using Crystal Reports• Analyzed the company’s server and data storage infrastructure to create a detailed network diagram to provide summary of resources available• Reviewed Commvault server backups to investigate the need for increased backup space and created a Visio diagram documenting the backup process to data storage and tapes• Researched new technologies and services to leverage such as Microsoft Teams and provided recommendations based on requirements and valueSupport• Tested websites and provided feedback on bugs and improvements to UI• Updated and configured multiple websites across the Peller brand using CMS platforms such as Magento, Wolf and Savvior• Created documentation for knowledge transfer purposes with step by step instructions and screenshots on how to update website content using Magento Show less

Ontario, Canada

Bounceback is an online student success program for academically at-risk students. Participants identify their goals, create a plan to improve their academic success, adopt new strategies and connect with college resources. • Updated content with more recent resources, topics, videos and images for increased user engagement• Researched and applied gamification techniques such as badging, levels and progression • Streamlined course delivery format from PowerPoint to web based for… Show more Bounceback is an online student success program for academically at-risk students. Participants identify their goals, create a plan to improve their academic success, adopt new strategies and connect with college resources. • Updated content with more recent resources, topics, videos and images for increased user engagement• Researched and applied gamification techniques such as badging, levels and progression • Streamlined course delivery format from PowerPoint to web based for improved user experience and user activity tracking• Co-presenter at the Advancing Learning Conference 2017 (Building Student Agency & Learning Readiness Among Academically-at-Risk Students) – Live demo on how Bounceback leverages the learning management system (Brightspace/D2L) through gamification and progress trackingMohawk Mindset is a research project that aims to investigate the effectiveness of helping first year students foster a growth mindset, a sense of belonging and providing them information on learning strategies and resources at the college.• Co-investigator for “Mohawk Mindset” research project ‒ Set up study on D2L LMS, conducted initial data analysis, assisted with focus group and responded to inquiries Show less

Advanced Diploma, Software Development, 92% Gpa

Honours Bachelor Of Science, Life Sciences

• Minor in Psychology