Anthony Nguyen Email & Phone Number

San Francisco, Ca, Us

San Francisco

• Greet guests upon arrival, providing warm welcomes and facilitating smooth check-ins.• Manage reservations and seating arrangements to ensure efficient utilization of dining space.• Coordinate with kitchen and serving staff to maintain optimal service flow and minimize wait times.• Address guest inquiries and concerns promptly and professionally, resolving issues to their satisfaction.• Monitore guest satisfaction levels and solicited feedback to continually improve service standards.• Maintain cleanliness and organization of the lobby and dining areas, upholding the hotel's brand image.• Train new team members on service protocols, standards, and customer interaction techniques.

San Francisco Bay Area

• Developed and curated an award-winning cocktail menu, incorporating seasonal ingredients and innovative flavor profiles.• Managed all aspects of bar operations, including inventory control, ordering, and cost analysis, ensuring optimal profitability.• Led a team of bartenders and barbacks, providing training, coaching, and performance evaluations to maintain high standards of service.• Collaborated with the culinary team to create cocktail pairings that complemented the restaurant's tasting menus, enhancing the overall dining experience.• Implemented efficient workflow systems and standard operating procedures to streamline bar operations and maximize productivity.• Ensured compliance with local liquor laws, health and safety regulations, and company policies.• Cultivated relationships with suppliers and vendors to source premium spirits, wines, and ingredients.

Flockjay retrains jobseekers from non-traditional backgrounds to significantly increase their income and get future-proof tech sales jobs. Out Mission is to empower upward mobility through education and access. Employers benefits by being able to hire pre-trained and vetted candidates who ramp faster and hit their sales targets more often.

San Francisco Bay Area

• Checking in on dining customers to enquire about food quality and service.• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.• Monitoring the restaurant’s cash flow and settling outstanding bills.• Reviewing customer surveys to develop and implement ways to improve customer service.• Resolving customer complaints in a professional manner.• Staff training and development

San Francisco, California

• Opening team, creating Standard Operating Procedures, recipes, and company culture.• Curated, executed extensive cocktail menu for all venues.• Procured standard operating procedures and standards in line with brand standards.

San Francisco, California

• Opening bar team, lead/partnered by BV hospitality in creating Standard Operating Procedures, recipes, and company culture. • Learned and executed an extensive cocktail menu for all venues.• Procured standard operating procedures and standards in line with brand standards. • Held and maintain multi-functional roles. (I.e; barback, server, foodrunner, bartender, manager)

The Blue Mermaid Choweder House & Bar In San Francisco Bay Area

• Delivered exceptional, friendly, and fast service• Answered questions about menu selections and made recommendations for guest needs• Drive restaurant sales by up-selling specials and popular menu selections• Provide and anticipate guest needs surpassing their expectations to the highest standards

San Francisco Bay Area

• Effectively solve customer inquiries via phone, email, and Twitter using CRM tool.• Hold a high bar for Support when owning customer interactions.• Identify, document and follow up with engineers on product bugs and features.• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products.• Recognize errors and draft improvements to content in the external Support Center and internal documentation.• Collaborate with members of other teams to root out answers and be a resource to teammates.

San Francisco Bay Area

•Deliver exceptional customer service by preparing consistent food items and adhering to all recipe standards.•Maintained a safe working environment by using proper food handling skills and food safety equipment and guidelines.• Complete line setups, food preparations, cleanups and breakdowns of all stations.• Responsible for keeping track of all inventory, perishable and non-perishable food levels, training, ordering and P&L.• Manage a team of 40 employees with different tasks and responsibility.• Handle day to day food cost and labor budgeting.

San Francisco Bay Area

Oversaw day to day operations. Covered inventory and orders for both FOH and BOH. Managed a team of 5-10 employees. Initiated promotions to help increase sales, during non-peak hours.

San Francisco Bay Area

• Responsible for all sales, bookings, inquires, paperwork and auditing. • Provide guest with orientation, training, guide, and safe operation of a segway.• Assure that all segways are ready for day-to-day operations for multiple locations.• Provided customer support through the call center and emailing system.• Acted as the company liaison for thousands of tourist.

San Francisco Bay Area

• Oversaw day-to-day operations in multiple departments by shadowing department managers; includes Sales and Marketing, Human Resource, Restaurant FOH & BOH, Bar Nightclub, and Purchasing/Receiving. • Worked in close proximity with department heads on special projects and assignments. • Researched and developed an in-depth S.W.O.T analysis of the companies competition.

Overland Park, Ks

• Performed wide variety of jobs including server, in-room dining, cocktail server, bartender, host, Link@Sheraton, and Club Lounge.• Gained hands-on experience and knowledge within the F&B departments. • Completed setups, cleanups, breakdowns, and preparations for day-to-day operations.• Oversaw hotel's F&B department for convention services.

San Francisco

• Ensured that the club was replenished, organized, and cleaned for day-to-day operations.• Exemplified the highest level of personalized member service to all guest.• Maintained facility to the highest level of standards.• Responsible for all guest safety, concerns, and security.• Provided concierge service for all club programs and opportunities.