Viet Hai Nam Nguyen Email & Phone Number

Budapest, Hungary

Budapest, Hungary

Debrecen, Hajdú-Bihar, Hungary

• Cultivated the opening of the first international hotel in Debrecen• Trained over 50 employees on brand culture, brand loyalties, system operations and more• Hired, trained, developed and maintained the front office team from 0 experience, while retaining the least turnover in house• Created many IT solutions and automated excel documents to aid the work of all departments

Budapest, Hungary

• Initiated changes towards a desk-less Front Desk future.• Contributed to having a positive bottom line for the hotel during the pandemic years.• Retained employee morale, and taught them new skills for future career progression during covid

Budapest, Hungary

• Interact with guests in five different languages to communicate and comfort the guests with their native languages• Volunteer for overtime on work days and off work days to help out coworkers• Organized the front desk attendant group for the completion of the ACDC quest of Accor Hotels• Sparkle Ambassador of the ibis Budapest Centrum• Main contributor to 7% of OTA conversions in ibis Budapest Centrum

State College, Pennsylvania

• Performed operational and managerial responsibilities, such as hotel maintenance, property walk through, and revenue management• Assisted with additional housekeeping work on busy days• Planned employee engagement activities, and increased employee satisfaction by 1.3%

Sandusky, Ohio, United States

• Performed housekeeping supervisor, front desk, housekeeping, maintenance, and bellman internship work• Successfully resolved natural disasters that occurred at the hotel twice, and successfully resolved hotel room and customer problems to be ready for the next days’ customers.• Efficiently supervised different housekeepers and groups in the same hotel, and at different hotels at different days depending on staffing.• Promoted to housekeeping supervisor in 3 weeks.

State College, Pennsylvania, United States

• Helped train new employees that were hired by the manager.• Took initiative in buffet food and equipment maintenance to ensure flawless guest service.• Ensured compliance with safety and security standards.

Bachelor’S Degree, Hospitality Administration/Management

Activities and Societies: Penn State Catering Society, American Hotel & Lodging Association, Penn State Hotel & Restaurant Society.

High School, International Baccalaureate, 3.75 Gpa

Activities and Societies: Speech and Debate, Model United Nations, National Honors Society, Global Issues Network, Key Club, Golf Team.