Nick Hampton Email & Phone Number

United Kingdom

United Kingdom / Europe / Canada

Currently, I have the privilege of leading the Global L1 triaging teams across Europe, the UK, and Canada, where we excel in incident and request resolution, including AV support. My role involves cultivating strong partnerships with L2 and L3 teams to ensure smooth ticket transitions and promoting a culture of empowerment and continuous learning within.

As the driving force behind our group's ICT Support team, I crafted and executed a comprehensive strategy spanning multiple UK locations. With precision, I ensured seamless desktop support services, positioning our team as a vital link between clients and ICT functions. As the frontline representatives of our department, we adeptly managed support requests.

In my capacity as the ICT Support Team Leader, I assumed responsibility for the day-to-day management, service delivery, and development of our company's support team, overseeing projects as required. I maintained and exceeded standards for systems, SLAs, TPIs, OLAs, KPIs, policies, and procedures, aligning them with evolving business needs to ensure.

Stockton On Tees

As the Senior ICT Support Specialist, I played a pivotal role in ensuring the seamless operation of the ICT helpdesk on a day-to-day basis, prioritising adherence to business and legislative standards. This encompassed maintaining a high level of safety, availability, and reliability for ICT support across diverse geographical sites in the UK and MENA.

Starting as an ICT Undergraduate at px and advancing to an ICT Graduate while pursuing my university studies provided invaluable experience that shaped my professional journey. Working within a diverse ICT team, I honed my interpersonal skills while delivering accurate and timely administrative support. My focus centred on providing 1st to 3rd line.

South Tyneside

Working with the Events Management Team, my primary responsibility is to ensure the smooth, safe, and effective execution of various events under the guidance of Event Managers. This encompasses a range of duties, including providing event PA and light configuration, implementing crowd control measures, and ensuring overall safety.The events I assist with.

Management Practice, Business, Management, Marketing, And Related Support Services, First Class Honours

Bsc, Network Computing (Hons), 1St Class

A Levels, Geography Ict English Language, 3 X Grade A-B

Gsces, 12 X Grade A*-C