Nhan Le Email & Phone Number

Vietnam

Vietnam

- Growing Microsoft's small and medium-sized businesses (SMBs) in Vietnam.- Collaborating with Cloud Solution Partners to deliver the best value for SMB customers.- Advising customers on keeping, updating, and choosing the most suitable Microsoft 365 solutions for their business needs.

Vietnam

• Involve in pre-sales role and co-ordinate with sales team to provide proposal writing, BoM and solution presentation focus on Microsoft 365.• Consult customers with maintaining, upgrading, and finding the best Microsoft 365 subscription to fit their company needs.• Provide onboarding guidance and when needed troubleshooting assistance for administrators during migration and adoption of Microsoft 365 services (Azure Active Directory, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Enterprise Mobility + Security)• Onboarding Assessment, Remediation, Enablement and Migration.• Provide technical documentation, coaching, and suggestions to customers regarding their Microsoft 365 subscription.• Microsoft 365 migration, implementation, management & administration• Lead the implementation and adherence to incident, problem, and change management processes.• Participate in internal training and knowledge sharing efforts designed to keep the team up to date on emerging technologies.• Communicate technical issues, decisions effectively to Project Manager and IT Admin.• Correspond with customers via email/call with the utmost professional technics.Projects:• FV HOSPITAL: Upgrading On-premises system of Windows Server, DNS, CA, Exchange Server from 2003 to 2016.• SAIGON CO-OP: Implement migration from Zimbra Server to Microsoft 365 for more than 7000 mailboxes.• HO CHI MINH SECURITIES: Perform PoC and implement Microsoft Security EMS E3/E5 for 500 users.• SHINHANFINANCE: Consulting on implementing Microsoft 365 solution for 1000 users.• Imex Pan Pacific Group: Perform G-suite migration to Microsoft 365 for more than 1200 mailboxes.• Perform Security Assessment with Microsoft 365 E5 for FE Credit, VietJet Air, ACB, Dai-ichi Life…

Ho Chi Minh City, Vietnam

Service Delivery Engineer• Install and configure platforms: Windows, Linux.• Maintenance system devices: Server (HP, DELL, IBM), Storage (HP, DELL EMC, IBM), Laptop/PC, and other physical components.• Replace, upgrade hardware, patch, firmware for servers, storages.• Install and configure virtualization environment: VMware, Hyper-V.• 8x7 Monitored and updated the ticket queue in ITSM identified and diagnosed users issues, and implemented solutions.• Provided 8x7 Remote User support for customers on local scale through calls and email.• Troubleshoot and logged all customer calls in a time efficient manner to minimize downtime.Webinar Team Leader• Responsible for technical organization of Webinar events according to customer requirements.• Take requests, plan, prepare for events according to the customer's schedule.• Responsible for coordinating the technical team to deploy the Webinar event as planned.• Coordinate providers (Logistics, ISP, Event Agency) to implement Webinar.• Host Webinar with Microsoft Teams, Cisco Webex, Zoom.• Monitor and report followers from attendees.• Get feedback from customers after each Webinar event.• Webinar customers: GSK, Abbott, MSD, FE Credit, AIA…Projects:• Webinar: GSK, Abbott, MSD, FE Credit, AIA…• Service Desk: Honeywell, Jabil…• Managed Service: Mobifone, Manulife Vietnam…