Nate Hazen Email & Phone Number

Coleman, Mi, Us

Clare, Michigan, United States

My role,• Manage Helpdesk Tickets• Helpdesk Intern Supervisor• Software Application Support• Account Administrator• Mobile Device Support• Printer Support• Telecommunication• Network• Hardware• Camera System• Network Administration support• Azure and Office 365 support• Security• IT Inventory Supply Management• Manage IT Projects

Win Michigan

Customer Service• Help desk and onsite support within office and manufacturing environment• Support service and sales team abroad• Handle all desktop related issue that range from, hardware, software and network • Provide quality service with respect and consideration for end-usersSoftware• Proficient in Windows XP Pro, 7 Pro, 8.1 Pro, Win 10 and Mac OS 10.11+ • Installed setup and maintain, Win 7/10, office 2013&16, Visio, Project, AutoCAD, SolidEdge, Sigmanest, GibsCam, Adobe Creative Suite, WeldPro Robotic CAD/CAM, IQan (Multiple Versions), welder test software, • Remove virus/malware and repair or reimage systems depending on the severity of the situation• Data Migration and restoration, imaging, driver installation/update• Provide web support per request Hardware – Desktop/laptops• Trouble shoot hardware, repair or call to have it fixed under warranty• Replaced hard drives, ram, motherboards, fans, laptop keyboards and monitors• Support controllers used to run plasma burn tables, and machine shop equipment • Layer one network support, trouble shoot and repair network lines• Setup and maintain audio/video conference rooms• Travel to setup events that require audio/video• Fix and or replace IP phones• Support mobile phone setup or repairs• Imaged, setup and deployed various equipment’s such as Macbook, desktop PCs, laptops and tablets along with monitors, and IP phones to over 100 end users

Mt.Pleasant Mi

Customer Service• Provide layer one support to ensure the welfare and productivity of all business technologies within SCIT and SECR operations• Helpdesk and onsite support• Provide excellent customer service by having a professional attitude with clients and coworker.Hardware and Software Support• Build and repair business workstations• Perform preventive maintenance on workstations and peripherals • Provide software support through installation, updates and account login management• Work well with other technology groups with daily task and ongoing projects• Proficient in Windows XP, Win 7, Win 10, OS 10.11+ and Microsoft Office 2003, 10, 13, 16• Working knowledge of entertainment technologies such as Micros, Fabi, Oasis, Bravo, Opera along with many other application used by Casino and Restaurant businesses• I have an educational and working knowledge of Network Technologies such as, Lan/Wan, TCP/IP, DNS and AD

Mt. Pleasant Michigan

• Help desk support through phone and remote connection• Onsite support for instructors, and office personal• Performed equipment maintenance to ensure security and quality of performance• Supported Crestron audio visual equipment for classrooms, instruction halls• Wrote process documentation for Crestron unit for faculty use. • Installations and setup Xpanel user control software and create user guide for all video conference rooms

Midland Michigan

Team Project management• Managed detailed list of project parameters to ensure goals were met in a timely manner• Wrote process instruction and held team meetings to assign task and set goalsWeb Development• Dow Corning site/page creation and updates per client request• Updated and developed SharePoint site for Dow Corning’s internet webMail Merge• Generated and prepare needed data for mail merge• Create professional email merges in multiple languages• Ensure all mass mailing laws are being followed• Developed email merges within simple text and html formats

Midland Michigan

Web Technician• Lead web technician for Dow Plastics division• Email blast, post news releases and email request from clients• Digital design projects include logos, web layouts, photo editing and banners• Team collaboration in redeveloping the Dow.com news siteSearch Engine Optimization• Google Analytics - management and monitor website traffic• Generate reports for trade show events and special promotions• Provide training to service managers and web technicians Quality Assurance• Generate sitemaps• SEO optimization, keywords, descriptions and proper titling• Help decrease crawl errors through error reporting and working site managers• Prepare process documentation to standardize and improve web builds• Research common mistakes and outline best practices

Sault Sainte Marie Michigan

I.T. Administrator for Web and Network TechnologiesSite design, setup, maintenance and updates of CMS, eCommerce, MySQL database.• CMS – Joomla & WordPress – MySQL Database• eCommerce – Magento, X-Cart - MySQL Database• Host administrator for dedicated server and shared• Maintain site security with Standard Multiple Domain (UCC) SSL• Develop strong SEO and raise christianfreedom.org to top level ranking• Promote site to Google News and gain sitelinks• Graphic designs, photo restoration, print ads and banner ads• Design and send large email blasts to donors and prospective donorsNetwork and hardware support• First responder for hardware and network needs• Purchase and setup of PCs and peripheralsAccomplishments• Secured business move from Virginia to Michigan and was able to significantly save cost• Oversaw CFI’s building remodel project• Created office networking topology and helped install the network

Associates, Cisco Networking And General Technologies, Network And System Administration/Administrator, 3.5

Activities and Societies: PHI THETA KAPPACisco Networking

Associates, Visd

Graphics design and web development