Nhung Tran Email & Phone Number

- Perform first aid procedures and screen ill or injured students; maintain records of students requiring medical attention- Administer first aid in emergency situations and notify nurse, administrator, parents, and/or paramedics as necessary; utilize a variety of health supplies in caring for injuries and health needs- Administer prescribed medication to students with physician's instructions- Evaluate, maintain and update a variety of health-related records and files including student health and immunization records, emergency medical records, accident reports, and health and disability reports; compile reports related to health statistics and related data- Communicate with students, parents and health care providers regarding immunizations, allergies and other health-related issues- Perform a variety of clerical duties; type reports, correspondence, forms, notices and referrals- Monitor students suspected of child abuse; report related information according to District and State procedures and policies

San Jose

- Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information- Answer inbound calls and place outbound calls in a high call volume environment and work directly with members and providers to accurately answer inquiries involving SCFHP program services and benefits- Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner- Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department- Educate members and providers on eligibility, medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction

San Jose

- Follow up with the parents/guardians of children who need to access dental, hearing and/or vision services after screenings- Assess and provide recommendations to enhance coordination and effectiveness of outreach activities for families- Research, schedule, and participate in weekend and evening community outreach activities- Identify and enroll uninsured children by regularly reporting progress to the Program Manager- Collect written stories and/or photos from families who benefited from Healthier Kids Foundation’s programs and obtain signed media releases

San Jose

- Developing and maintaining record keeping and filing systems- Maintaining database and reporting systems- Schedules staff for patient visits, triages calls and incoming customers- Reviews paperwork for completeness and accuracy- Inputs data into computerized data bases and maintains office equipment- Assist field staff to order DME and cover other office staff duty when staff off

Palo Alto

- Support effective client relations in the returning of various pathology materials to outside facilities includes retrieving slides from slide room, preparing a cover letter, reviewing cases in PowerPath, printing reports, and completing tracking within the system and noting each case - Filing pathology slides numerically- Handle complaints and sensitive concerns in a courteous and confidential manner

Sunnyvale

- Auditing and approving Efficient Forms- Keep track of all incomplete applications and send emails to Recruiters and Onsites for corrections- Collect all working associate W4’s, enter the start working date and mail to EDD Sacramento- Check and correct any expiring EAD using Staff Suite and Excel format.- Update and record background check, Drug Screen, and Physicals results

San Jose

- Manage and control medical supply and office supply inventory- Schedule staff meetings and activities- Call Vietnamese patients for a health assessment. Resend, fax/call un-received 485, F2F, TO, PT&INR to ensure documents received 30 days from the date sent- Open new patient charts and audit all patients’ charts- Shadow field staff to provide translation for Vietnamese patients with managed care education.

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General

Certification, Pharmacy Technician/Assistant