Norma Welch Email & Phone Number

• Generated leads and conducted needs assessment studies in various markets.
• Researched market trends, analyzed sales data, and identified growth opportunities in existing and emerging markets

• Developed relationships and delivered presentations to school boards and Boards of Directors of non-profits and community groups.
• Developed sales plans, submitted monthly pipeline reports, and reconciled sales forecasts against plan.

• Generated leads, learned customer needs, and assessed probability of converting targets to Nomaco’s product lines.
• Researched and assessed new market opportunities, recommended path forward, and validated customer acceptance and perceptions.
• Conducted in-person and telephone interviews with key executives of acquisition targets and their key customers, analyzed data, and presented findings to management and Board of Directors.

• Secured contracts with top 3 unsaturated polyester resin producers in the world, #1 synthetic rubber manufacturer worldwide, and #1 synthetic wine closure manufacturer worldwide.
• Cultivated $20,000 account to recover lost business with top 5 North American tire manufacturers.
• Guided multi-billion dollar companies in lost business recovery. Recovered 92% of clients’ targeted lost business by interviewing client and customer C-level and middle management teams and sales teams, understanding.

Lemont, IL

• Conducted needs assessment studies, process evaluation research, and SWOT analysis of 13 distribution sites focusing on customer service role.
• Led consensus building and team building initiatives between customer service and sales to maximize efficiency of resources.
• Led integration of customer perceptions into organizational structure, including redefining customer service function.

Research Triangle Park, NC

• Led customer satisfaction and retention initiatives for four business units.
• Designed and implemented lost business recovery process, including the development of Customer Advisory Boards comprised of executives and senior managers of strategically important existing and former customers.
• Served as customer liaison with sales, research and development, finance, and logistics teams that resulted in higher customer retention rate, shorter response time to client requests, and fewer quality issues.

Certificate

Certificate