Nia Naval Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

Diagnosed and resolved software, hardware, network, and audio-visual issues for GLIDE staff. Redesigned the IT onboarding process and redeveloped the online knowledge base, both executed through agile sprints to improve IT service delivery and drive operational efficiency.

San Francisco Bay Area

Advised founders on design strategy and direction, aligning business objectives with users’ needs. Developed roadmaps, designed websites, and created brand identities for small businesses, a web design agency, and a generative AI company.

San Francisco Bay Area

Crafted websites and web applications for companies in the technology, logistics, and wellness industries. Designed MVPs and high-fidelity prototypes with my clients’ product teams. Expanded design systems and continuously iterated per user feedback and evolving business goals. Created digital assets for our clients, including social media posts.

Los Angeles, California, United States

Developed roadmaps, designed websites, and built digital asset libraries for clients across the real estate, food, and digital comics industries. Provided strategic guidance to founders on design needs and direction.

Boston, Massachusetts, United States

Led collaborative ideation, design, and review sessions to solve for customer experience pain points within IT Services. Oversaw integration of the university's rebrand in ITS digital media and physical signage.

Boston, Massachusetts, United States

Supervised over 60 technicians at the ITS Help Desk and call center, functioning as a primary interface between the team and senior management. Improved and optimized service experiences for both customers and technicians. Provided employee support, managed escalations, and held biannual performance reviews. Screened, interviewed, and onboarded new.

Boston, Massachusetts, United States

Provided top-tier technical support in a fast-paced call center environment, resolving diverse software, hardware, printer, AV equipment, network, and email system issues quickly and effectively. Managed user accounts, supported multi-factor authentication (2FA), and administered VPN connections. Successfully handled a high volume of technical inquiries.

Boston, Massachusetts, United States

Conducted in-person troubleshooting of computer, phone, printer, AV equipment, and network issues. Regularly serviced over 25 printers across campus, troubleshooting jams and resolving network connectivity issues to minimize downtime and optimize printing capabilities. Serviced study and conference room audio-visual (AV) equipment, ensuring smooth.

Boston, Massachusetts, United States

Redesigned the Information Architecture (IA) and User Experience (UX) of large-scale education and nonprofit websites. Created and refined user personas, site maps, wireframes, and functional specifications. Presented IA deliverables to clients and provided insight on their business value. Collaborated with the visual design, research, content strategy.

Boston, Massachusetts, United States

Produced mobile and desktop web prototypes for Nift, a local business network, to improve gift card-redeeming experiences based on data and user testing.Designed Nift's first mobile app. Created research decks, site maps, wireframes, user flows, and high-fidelity prototypes. Presented weekly to the company founders, and to the leaders of product, branding.

Bfa In Design, Interaction Design

Minors: Psychology and Art History; Awards: Summa Cum Laude and Dean's List; Activities: Green Line Records - Head of the Merchandise and.

Study Abroad, Service Learning

Volunteering: 1A Arts Pottery Studio for youths

Education record

Activities: Mock Trial, Robotics, Associated Student Body, Christian Leadership, National Honors Society