Nic Mcgrath Email & Phone Number

Cambuslang, Scotland

Hamilton, South Lanarkshire, United Kingdom

Deliver weekly newsletters and other corporate communications; writing, collating and proofing articles Produced an IoIC award-winning print magazine. This was delivered entirely in-house. I was involved in the planning and execution of this from start to finish, and frequently took on the role of leading editor/project manager. I sought out content and delivered finished articles. Proofing and editing continually to ensure the quality of our award-winning product.Communications lead for many projects, small and large, across the Service. Advising on the most effective ways to communicate with colleagues, members of the public and stakeholders.Worked closely with the intranet officer, media team, audio visual, graphics, web editor and senior management team. Regularly engaged with the strategic leadership team as well as senior managers in other directorates.

Bellshill

My role- Responsible for communication and employee engagement in the Bellshill office, more than 850 employees. - Ensuring colleagues are in a position to deliver the best customer experience.- Creating effective communications and events.- Working with senior management to deliver key projects.- Charity Champion - managing and delivering key fundraising events.- Managing internal and external stakeholders.- Peer coachingKey successes- Successfully implementing this new role in communication and engagement.- Becoming self proficient in Adobe packages.- Leading charity events and raising more than £20,000 for charity across four years

Bellshill

- Communication lead for customer service colleagues.- Deliver key business updates.- Key development for new communication and engagement role.

Bellshill

- Dealing with customer enquiries - Resolving queries first time around - Team manager cover, when required- Peer coaching- Predominant role in resolutions team - dealing with high level customer complaints

Airdrie

- Dealing with customer orders, bills and payments.

Coatbridge

- Customer facing.- Sales.

Llb Hons, Law, 2.2

I enjoyed my time at the University of Strathclyde, it was a very different experience from University of the West of Scotland. I.

Ba, Law

I completed my BA in Law covering a range of subjects, this motivated my to continue my studies at the University of Strathclyde.