Key Responsibilities:Conducting centre approval visits for new centres, both face-to-face and remoteCarrying out quality and systems checksCompleting and submitting accurate, professional and concise moderation and quality reports according to agreed timescalesExternal moderation of candidate portfolios

Member of Awarding Organisation Committee

Key Responsibilities:• Review, challenge and support the business objectives whilst ensuring compliance with regulatory bodies such as Ofqual and Qualifications Wales• Provide support to the Operations Team in the interpretation and meeting of regulatory requirements

Key Responsibilities:• Delivery of End Point Assessment for Level 4 Policy Officer and Level 3 Public Service Operational Delivery Officer• Completion of reporting procedures in a timely manner• Use of online systems for the processing of information in line with company procedures and policies

Key Responsibilities:• Development and marketing of organisation and brand into the marketplace• Provision of services to training organisations, for example assessment and verification• Provision of services to Awarding Organisations, for example EQA, policy and system development, audit support, qualification development, SCQF levelling and independent investigation servicesKey Achievements:Supported Awarding Organisations through Ofqual and SQA Accreditation audits and producing and implementing systems and policies to support quality assurance activities including the development of standardisation and operational guides for staff members.

Develop and implement the organisation’s strategiesProvide strategic advice and counsel to the Board and ChairPrepare and implement comprehensive business and project plans to drive forward growth agenda for the organisationPlanning and monitoring of future financial budgets to support the operation and development of the organisationResearch and analyse industry, market, and competitors to make informed strategy decisionsPoint of contact for the Regulators holding the Responsible Officer and Accountable Person rolesOversight of quality management systems and their performance in the operations of the organisation in line with regulatory requirementsSecond point of escalation for appeals, complaints, and malpractice/maladministration investigationsUphold the Code of Conduct and Ethics and Conflict of Interest policies

Key Accountabilities:Identify new fields/areas for qualifications and determine demand. Development of new qualifications and act as technical referral. Act as Chair of Qualification Development GroupsResponsibility for company quality management systems and the continuing compliance with regulatory duties including managing and closure of non-conformitiesPrimary contact for regulatory bodiesApproval of qualification related marketing and PR statements including communications with Approved Training Centre (ATC) networkApproval of quality monitoring reports and oversight of quality monitoring activitiesManagement and responsibility for appeals, complaints, and maladministration and malpractice and associated processesProvide the Board with detailed technical reporting on organisational and qualification performance and statusManagement and responsibility for annual self-assessment process and reporting to the BoardManagement and responsibility for the functions of the Responsible Officer and Accountable Person including agreement with the Board and submission of annual statements to the Regulator(s)

Key Responsibilities:Lead on the oversight and development of processes and procedures for regulated provision for an Ofqual, Qualifications Wales and SQA Accreditation regulated Awarding OrganisationLead on malpractice and maladministration, appeals and complaints systems for learners and centresDevelopment and implementation of the national SFEDI Directory for business support professionals as part of the national Government strategy to support businesses and implement service standardsDevelopment, implementation and oversight of processes and systems to support the wider group of companiesKey Achievements:Lead on the development of markets within the employed, unemployed, prison, college, and school environments with a growth in the number of registrations by 296% in the first year and a total increase of 1,516% over seven yearsResponsibility for the engagement, development and oversight of our prison network supporting the development of programmes of learning, both regulated and non-regulated, across 74 locations and, to date, over 14,000 learnersSupport the Institute of Enterprise and Entrepreneurs to develop systems and processes for the implementation of professional qualifications and recognised programmes and the development of an academy network under this bannerImplementation and management of an escalation procedure for the monitoring of increased risk within centres

Key Responsibilities:Leading on the development and implementation of growth strategiesNegotiating and networking at government and organisational levels to position SFEDI Awards as the specialist organisation for enterprise and business supportPositioning and representation of the organisation within Government and industry settings with the introduction of T-Levels and Apprenticeships to both influence Government policy and to challenge and provide improvement suggestions regarding the complications introduced into the regulatory systemsAs part of the role I also represent the organisation on the national SFEDI Advisory Council alongside organisations such as the BBA, BEIS, CBI, FSB, LANTRA, Lloyds Banking group and NEN.Key Achievements:Led on the development of the UK’s first qualifications based on the EntreComp framework published by the European Commission in 2016 and key speaker at the EntreComp launch conference in Brussels

Key Responsibilities:Ensuring compliance with regulatory systems within England, Wales and ScotlandReview of systems, processes and performance against regulatory requirements and the collation and submission of annual compliance statements and other data requestsRepresentation of the organisation to regulators through meetings and consultations to ensure that the voice of SFEDI Awards, our centre network and learners are taken account of when developing both policy and guidanceLeading on the development and implementation of improvement strategies to ensure continued compliance balanced with the requirements of the businessKey Achievements:Successfully leading the organisation through multiple regulatory audits receiving the lowest risk rating on each occasion

Key Responsibilities:Development of a risk-based quality assurance approach ensuring systems and processes maintained compliance to business and regulatory requirements across multiple commercial and Government funded contractsKey Achievements:Led on the development and introduction of qualifications to the funded marketplace growing the business from 20 to over 100 approved organisationsRepresented the organisation on the BIS Virtual Campus Board leading to the introduction of enterprise qualifications into the prison estate

Key Responsibilities:Completion of compliance and customer journey audits as a sub-contractor to multiple primes, as determined by the company risk rating system, including use of prime IT, reporting and improvement planning systemsLead officer across a variety of audits, covering contract values of more than £3 million, including SFA Apprenticeships and Train to Gain and DWP Flexible Routeway sub-contractors Utilisation of SFA data from Provider Financial Reports (PFR) and the Data Self-Assessment Toolkit (DSAT) to plan and carry out performance, quality and compliance monitoringMember of the Apprenticeship and Train to Gain improvement project team, leading on a full contract paperwork review process including role out and training to both managerial and delivery staffLeading investigations, including fraud prevention, resulting in the protection of contractsKey AchievementsLeading the organisation through multiple 0% error rate audits enabling key performance indicators as set by primes to be met and contract values to be increased due to performance and compliance to contract requirements

Key Responsibilities Management of Assessors covering contracts worth more than £1 millionFinancial profiling and monitoring using PFR’sDay to day management of subcontract provision on behalf of PeopleServe including vetting visits, audits and troubleshootingKey AchievementsLeading the team through a 0% error LSC audit (July 2009) and a Grade 2 Ofsted inspection (August 2009)

Representation at national meetings run by e-skills UK and regional meetings run by West Midlands LSC.Development of staff IT training to ensure current competency in IT use through session planning and delivery of training including production of interactive training tools rolled out across the provision to develop Business Administration and ITQ delivery and the development of 6 further staff members to deliver ITQ Level 3.Support role to Biscom Diploma Development Manager covering the delivery and bidding for ICT, Retail and Business Administration and Finance qualifications.

Training, delivery and assessment of candidates undertaking NVQs on Apprenticeship and Train to Gain programmes, up to and including Management Level 5 including the management of a case load of between 40 and 50 candidates and liaison with employers to ensure delivery of their needs through reviews and Organisational Needs Analysis.

Design, implementation and analysis of 16 week In Centre timetable.Developing and carrying out statistical analysis for attendance, EMA and ongoing management records.Lead for Key Skills and IT provision for company under the LSC contract.Initial Assessment skills to identify barriers to learning and individual needs.Company liaison for outside agencies, eg. YOT’s and Connexions.Cover for Line Manager when on annual leave including management reports.Learner reviews in line with LSC contractual obligations and developing Individual Learning Plans for each client.Delivery of Key Skills at Level 1, IT qualifications and Appointed Persons 1st Aid.First Aider for the branch.