Nicola Proctor Email & Phone Number

Newcastle Upon Tyne

Account management and driving customer performance. Managing relationships with internal and external stakeholders. Managing several large projects, prioritising workload often with competing and shifting deadlines. Providing analysis and feedback on customer performance in terms of income and product. Identifying poor customer performance, introducing.

Newcastle Upon Tyne, United Kingdom

Responsible for management of end-to-end certification, assessment despatch and return, approvals and results teams for the Awarding Body. Continuous improvement of service, monitoring efficiency and performance issues, measuring productivity and quality relative to governance. Supplier and contract management for secure print services and relevant.

Newcastle Upon Tyne, United Kingdom

Office management, quality assurance between office, sales, warehouse and deliveries through improvements to each function as well as coordination and communication across functions. PA support to three company Directors. Creation of employee performance management system. Budget management. Creation of operations manual and implement staff policies which.

Running the administration of a busy architectural practice including management of three secretarial staff. Prioritising workloads of direct reports. Training and coaching, professional development of staff objectives. Author of office Procedural Manual and librarian of suite of technical documents and drawings. Budget management including incoming fees.