Nicola Proctor Email & Phone Number

Newcastle Upon Tyne

Account management and driving customer performance. Managing relationships with internal and external stakeholders. Managing several large projects, prioritising workload often with competing and shifting deadlines. Providing analysis and feedback on customer performance in terms of income and product. Identifying poor customer performance, introducing and delivering strategies to avoid replication or mitigate impact. Monitoring and projection of management accounts to inform budgeting… Show more Account management and driving customer performance. Managing relationships with internal and external stakeholders. Managing several large projects, prioritising workload often with competing and shifting deadlines. Providing analysis and feedback on customer performance in terms of income and product. Identifying poor customer performance, introducing and delivering strategies to avoid replication or mitigate impact. Monitoring and projection of management accounts to inform budgeting and reforecasts. Developing training resources. Business development and on-boarding for new and existing accounts. Assessing and managing risk. Customer service and resolution of international account queries. Writing QMS and working with teams across the business to ensure that needs of international customers and markets are considered in NCFE process and procedure. Show less

Newcastle Upon Tyne, United Kingdom

Responsible for management of end-to-end certification, assessment despatch and return, approvals and results teams for the Awarding Body. Continuous improvement of service, monitoring efficiency and performance issues, measuring productivity and quality relative to governance. Supplier and contract management for secure print services and relevant hardware. Project management through significant periods of change whilst maintaining position in Top 50 Companies for Customer Service, as well… Show more Responsible for management of end-to-end certification, assessment despatch and return, approvals and results teams for the Awarding Body. Continuous improvement of service, monitoring efficiency and performance issues, measuring productivity and quality relative to governance. Supplier and contract management for secure print services and relevant hardware. Project management through significant periods of change whilst maintaining position in Top 50 Companies for Customer Service, as well as the Sunday Times Top 100 Companies to Work For list. Coordination of the work in a high pressured and busy environment. Show less

Newcastle Upon Tyne, United Kingdom

Office management, quality assurance between office, sales, warehouse and deliveries through improvements to each function as well as coordination and communication across functions. PA support to three company Directors. Creation of employee performance management system. Budget management. Creation of operations manual and implement staff policies which support and encourage consistency of practice and procedure. Supervision/line management and performance evaluation of 13no. office… Show more Office management, quality assurance between office, sales, warehouse and deliveries through improvements to each function as well as coordination and communication across functions. PA support to three company Directors. Creation of employee performance management system. Budget management. Creation of operations manual and implement staff policies which support and encourage consistency of practice and procedure. Supervision/line management and performance evaluation of 13no. office, warehouse and sales staff. Creation of product catalogue and design and management of Purchase Order Management System. Initiating, developing and managing new administrative and management functions. Show less

Running the administration of a busy architectural practice including management of three secretarial staff. Prioritising workloads of direct reports. Training and coaching, professional development of staff objectives. Author of office Procedural Manual and librarian of suite of technical documents and drawings. Budget management including incoming fees, reporting on variances and value engineering. Delivering presentations and preparing reports containing complex statistical data and… Show more Running the administration of a busy architectural practice including management of three secretarial staff. Prioritising workloads of direct reports. Training and coaching, professional development of staff objectives. Author of office Procedural Manual and librarian of suite of technical documents and drawings. Budget management including incoming fees, reporting on variances and value engineering. Delivering presentations and preparing reports containing complex statistical data and information. Generating action plans and project management. Setting, monitoring and working towards KPI’s and individual objectives to meet strategic business plans. Show less