• Providing 7*24 hour technical support service • According to ITIL standard, work with the team handling emergencies, responsible for good communication with customers, providing temporary alternatives; contact the relevant team, analyze the situation of issue, find the root cause and fix it.• Assist customer support team to analyse and solve the incidents. Provide regular training and sharing, Process standardization and optimization, and continually enhance the monitoring quality. Reduce emergency issue • Familiar with Microsoft AD, Exchange，HP Business Availability Center, HP Sitescope, OVSC/OVSD, ITSM, Citrix，Monitoring, Windows/UNIX basic command

To lead a team primarily responsible for handling document processing tasks for ocean export shipments on a day-to-day basis. • Lead the team to handle export documents, completion of the system entry work timely• Team’s daily operation performance, submit the report to supervisor as a performance assessment.• -People management, Depending on the capabilities and characteristics of the team members, assign the appropriate tasks.• -Process standardization and optimization , and Well control productivity & data quality

• Schedule managers meeting time and work schedule, maintaining the company's customer resource• reception of oversea customers, accompanied with them to attended the Canton Fair and visit factories, to win the trust of customers• Promote the development of new products, to offer quotation to interested customers, follow until the completion of orders• Coordinate with colleagues of various departments to ensure product quality and delivery date of cargo. Booking appropriate shipping space in advance to ensure that the goods reach at destinations successfully.• tracking feedback aftermarket. To ensure the company's long-term guests and trade cooperation with customers• processing orders emergency situation timely and actively communicate with customers, the successful completion of the order

• Independent development of overseas markets, rapidly establishing a global agency, learn how to get more buyers resources.• Create professional quotations format, updated and promote air & ocean freight regularly, to maintain good communication and cooperation with the agents• After negotiation with the buyer, according to customer’s request, provide perfect price and service. Accompany with customers to visit suppliers' factories and Canton fair, follow-up customer order requirements, maintain contact with suppliers, providing customers with one-stop service.

• Basic Knowledge of logistics.Follow up the cargo from factory orders to yard, tracking customs clearance, and B/L documents.Familiar with entire logistics process, with strong communication skills, be able to deal with the problem in time• High commitment and positive attitude in the face of setbacks and obstacles