Nichcolas Mitchell Email & Phone Number

United States

As the Systems Support Sr, you are responsible for consulting with business leaders within their assigned operatingdivision to plan, design, install, configure and maintain technology solutions that support the local business needs. Servesas the sole local “go to” person for all technology needs and is available to key business leaders and users on a 24.

Bessemer, Alabama

As the systems engineer I provide the technical skills to implement technical strategies, evaluate products in order to provide a superior level of technical support that benefit the company. My responsibilities included but were not limited to the managing and monitoring of all installed systems and infrastructure hosted inside of our vSphere hosted.

2010 Brookwood Medical Center ADR.

Daily responsibilities included but not limited to providing telephone/remote and on-site troubleshooting, training and tech support to end users. Performing software installs and updates, via Windows Active Directory ad Kace Appliance. Maintaining accurate SharePoint and, standard operating procedure (SOPs) documentation. Set up and configure PCs.

Lincoln, Alabama

Daily responsibilities included but not limited to Active Directory and Lotus Notes account creation, troubleshooting and administration. Performed Time-critical troubleshooting and PC replacement to prevent production manufacturing downtime. Password resets, Windows troubleshooting, Misc. manufacturing specific applications installation/troubleshooting..

Birmingham, Alabama

As a Helpdesk Support Specialist I provided first-level contact and problem resolution for all users with hardware, software and applications problems for BBVA Compass Bank. Resolved as many user-reported problems as expertise permitted, by using available tools and following procedures and policies for the handling of support cases. Performed tasks by.

Birmingham, Alabama

As a Desktop Support Specialist provided end user desk side support (Hardware/Software & Training) on Windows XP. I provided diagnoses and repair for PC hardware & software malfunctions. PC peripheral support (PDA's, Air cards, etc...) Installed and tested hardware to make sure it is working and identify system hardware problems. Cases tracked and.

Vance, Alabama

As a Desktop Support Specialist provided desk-side break fix support and preventative maintenance in a large enterprise Windows/Novell network. Responsible for troubleshooting, and restoring network connectivity for e-mail, fileservers, printers, desktop workstations, laptops, and other IT infrastructure components. Cognizant of a specific region's network.

Birmingham, Alabama

As the Lead Field Support Specialist, responsibilities included: desktop deployment, network design, network installation, network configuration, end-user training, end-user support, emergency response coordination, and on call duties. Secondary duties included the following: Field Account Management, and End User Support. As a Field Account Manager.

Montgomery, Alabama

As IT Helpdesk Specialist and Helpdesk Coordinator, responsibilities included: helpdesk/and network support, and customer satisfaction in an Enterprise-wide network. Directed activities of fellow team members in the helpdesk/and network department, received, logged, monitored and processed trouble tickets within call center database then routed reviewed.

Long Beach, California

Investigated and resolved computer software and hardware problems for Toyota Motor Sales employees using Windows 98, NT, 2000 through use of hands on, technical support, trouble shooting of received telephone calls from employees experiencing problems accessing computer software and hardware or inquiring directives for using specific software.