Ronich Eleanor Geronimo Email & Phone Number

• Delivering exceptional concierge services to Citi ULTIMA cardholders which involves managing a wide range of high-end requests, with a focus on benefit utilizations. • Arrange bookings for eligible top-tier global hotels, ensuring the best available rates, amenities, and services as part of the program for Citi ULTIMA cardholders.• Manage a variety of client requests, including travel arrangements, personalized itineraries, tours, dining reservations, and event access.• Provide creative solutions to meet and exceed client expectations, especially for complex or unique requests.• Collaborate with global suppliers to fulfill partial payments seamlessly.

Australia (Manila Based)

Australia (Manila Based)

• Fulfills high profile program client requests and other requests as necessary, via phone, email, and chat.• Provides innovative and resourceful solutions and recommendations to all types of requests• Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.• Able to be highly resourceful, solution-oriented show a strong investigative nature • Actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.• Provides services as per contractual scope of services and has the creativity to supplement a “no” with credible alternative solutions.• Initiates outbound calls in compliance with program needs and requirements.• Has a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.• Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication

Philippines

Philippines

· Provide an exceptional level of customer service to passengers during their trip, while ensuring their comfort and safety of the flight.· Welcoming passengers on board and directing them to their seats.· Inform passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored.· Serving meals and refreshments; selling buy on board merchandise inflight.· The essential primary part of our job is about having confidence and knowledge level to deal with any emergency or security problem that may arise.

Philippines

· Deals with passenger inquiries about flight departures and arrivals.· Assist checking in passengers and giving seat numbers.· Provide boarding passes and luggage labels; collect excess baggage’s fee if applicable.· Assist passengers as needed through arrival and check in processes including support for passengers with special requirements.· To make sure passengers and their luggage safely board the right aircraft at the right time

Philippines

Philippines

· Deals with passenger inquiries about flight departures and arrivals.· Assist checking in passengers and giving seat numbers.· Provide boarding passes and luggage labels; collect excess baggage’s fee if applicable.· Assist passengers as needed through arrival and check in processes including support for passengers with special requirements.· To make sure passengers and their luggage safely board the right aircraft at the right time