Communication effectively with loan processors and brokers to ensure all proper documents are in the loan file.Review loan file for accuracy before submitting the file to closing.Perform verbal verifications of employment.Input department time cards for approval.Request system access for all new hires.Assign files to Underwriters for final conditions.

Research, resolve and respond to customer inquiries in writtingCreate and modify documents using Microsoft Office.Assist in the mortgage department with special projects and data entryPerform general clerical duties such as: photocopying, faxing, mailing, and filing.Use electronic filing system to pull and print documents

Collecting delinquent auto loan accounts from 0-100 + days past due by locating and contacting borrowers Negotiate payment arrangements with borrowers on delinquent accountsOffer suggestions as to how they can meet obligations and propose alternative methods Follow procedures and practices as well as all state and federal regulations including all requirements of the Fair Debt Collection Practices Act Negotiate payment arrangements with borrowers such as promises to pay… Show more Collecting delinquent auto loan accounts from 0-100 + days past due by locating and contacting borrowers Negotiate payment arrangements with borrowers on delinquent accountsOffer suggestions as to how they can meet obligations and propose alternative methods Follow procedures and practices as well as all state and federal regulations including all requirements of the Fair Debt Collection Practices Act Negotiate payment arrangements with borrowers such as promises to pay, electronic check payments or money orders as requested by the borrower.Assist borrowers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan arrangements. Use negotiation, problem solving, and probing skills in a professional mannerMeet or exceed production metrics as directed by management; which are measured daily, weekly, and monthly. Show less

Promoted to Senior Teller in May of 2006.Responsible for the branch vault, ATM, and ordering branch cash/supplies.Experience opening new accounts.Assists customers with account needs such as: transfers, withdrawals, and payments.Originate credit card applicationsReceived certificates for most referrals in the branch for multiple months

Promoted from cashier to lead after 8 months of employment.Supervised and trained up to 12 employeesResponsible for daily closing paper work related to auditing registers.Gained over 2 years of customer service, cash handling, and leadership experience.Assisted guests with orders and directions to show venues.Learned to effectively communicate with guests, employees, and management.