Nicholas A. Turner Email & Phone Number

United States

Round Rock, Texas

• Member of Dell's Global Diversity & Inclusion team, serving as a primary point of contact for disability initiatives and helping create Employee Resource Group (ERG) strategies/tactics focused on a number of areas.
• Creating and executing strategies tied to the creation of additional business value by Dell’s ERGs
• Aligning ERG efforts (individual and collaborative) across regions
• Support the planning and execution of ERG specific events
• Consulting with ERGs on overall platform positioning and branding
• Coordinating ERG efforts tied to Dell talent identification, talent acquisition, talent on-boarding, and talent upward mobilityThis role works closely with both internal Dell stakeholders (e.g. Talent Acquisition.

Round Rock, Texas

Round Rock, Texas

Team Lead responsible for internal process and program improvements impacting Tech Support agents. Primary duties include developing, fixing, and evolving processes and tools based on submissions from Tech Support agents, enabling them to provide the highest level of service possible.

Round Rock, Texas

Managed multiple projects designed to improve queue efficiency and overall stability across multiple regions

Round Rock, TX

Obtain a list of rejected third party orders from a variety of distributors sold through Dell Inc. and use numerous computer programs, communication skills, along with personal intuition to fix or complete the orders for fulfillment.

Lived in a house with five adults whom have intellectual disabilities such as Down Syndrome, Autism, etc. I provided essential assistance regarding life skills such as administering medication, providing transportation, cooking, financial management, and much more. I also worked as an assistant for the marketing and development team as well as teaching.

Gonzales, TX

Provided a safe and fun enviroment for kids with a variety of special needs, along with helping them through the weekly activities.

Developed point of sale displays and marketing programs to encourage retail sales and conducted in-person sales at concerts/events. Worked with designers and vendors to create products and promotional materials for sale and distribution.

Alvin, TX

Ensure the safety of clients who used our facility's aquatic features, tested the chemical levels of the pool, and participated in organizing special events.