Remote work to support basic I.T. assistance and Azure Domain management.Supporting move to CMMC Level 2 compliance.Writing technical knowledgebase articles and contributing to authorship of new company policies.Experience using Atlassian toolkit, specifically Confluence and Jira.

Basic I.T. solutions and troubleshooting, responsible for maintenance of company van and headquarters office, new PC setup, old tech recycling, shadowing to better assist technicians to achieve and maintain excellent customer service and satisfaction. Wrote technical knowledgebase articles and contributed to authorship of new company policies.Documented logs of all actions taken in pursuit of customer requirements. HIPAA Compliant. Experience handling sensitive information… Show more Basic I.T. solutions and troubleshooting, responsible for maintenance of company van and headquarters office, new PC setup, old tech recycling, shadowing to better assist technicians to achieve and maintain excellent customer service and satisfaction. Wrote technical knowledgebase articles and contributed to authorship of new company policies.Documented logs of all actions taken in pursuit of customer requirements. HIPAA Compliant. Experience handling sensitive information. Experience using Azure cloud services.Experience maintaining highly organized workspace to support many projects in parallel.Experience using Autotask and RMM toolkits. Show less

Graded and Tutored Dynamics, Heat Transfer, and Materials Engineering undergraduate courses.

Identified customer requirements to develop and implement solutions (Customer Service).Trained employees, supervised shifts for department, handled sensitive or personal information.Experience maintaining highly organized workspace and supporting many projects in parallel.