Nicholas B. Email & Phone Number

Herriman, Ut, Us

Draper, Utah, United States

IT System Administrator at StubHub, responsible for overseeing end-user support across multiple locations utilizing Microsoft's suite of products including Azure, Exchange, SharePoint, and Active Directory. Proficient in managing Mac devices through Kandji, supporting both Mac and Windows environments seamlessly. Experienced in leveraging PowerShell scripting to automate bulk requests and efficiently resolve issues. Proactively manage on-premises infrastructure and ensure seamless network… Show more IT System Administrator at StubHub, responsible for overseeing end-user support across multiple locations utilizing Microsoft's suite of products including Azure, Exchange, SharePoint, and Active Directory. Proficient in managing Mac devices through Kandji, supporting both Mac and Windows environments seamlessly. Experienced in leveraging PowerShell scripting to automate bulk requests and efficiently resolve issues. Proactively manage on-premises infrastructure and ensure seamless network connectivity for all office users. Show less

Draper, Utah, United States

Provide comprehensive support to dealers by facilitating the installation and configuration of network equipment such as routers, switches, and access points, alongside various SnapOne products. Ensure seamless network operation and optimal configuration tailored to specific network requirements. Additionally, integrate audio/video devices and home automation solutions into the network infrastructure. Employ Ovrc for efficient cloud-based network management, ensuring robust performance and… Show more Provide comprehensive support to dealers by facilitating the installation and configuration of network equipment such as routers, switches, and access points, alongside various SnapOne products. Ensure seamless network operation and optimal configuration tailored to specific network requirements. Additionally, integrate audio/video devices and home automation solutions into the network infrastructure. Employ Ovrc for efficient cloud-based network management, ensuring robust performance and reliability. Show less

Lindon Utah

Supported business and residential customers with telecommunications services including phone, video, and internet via DSL, Fiber, T1, and Ethernet. Managed Cisco, Juniper, Brocade, Mikrotik routers, and Zyxel modems. Assisted onsite technicians with installations and troubleshooting, and handled escalations from residential technical support for advanced troubleshooting.

Provided desktop support for Extra Space's main office and locations, handling imaging for laptops, PCs, and tablets, and troubleshooting issues. Assisted in onboarding new locations by setting up networks, installing PCs, printers, and gate software. Also supported the head office with VOIP and Active Directory requests, managing user additions and permissions within the Extra Space domain.

Delivered proactive Help Desk support to Guitar Center retail stores, ensuring seamless customer experiences by troubleshooting POS issues and order processing. Managed email and chat support for Guitar Center employees, handling escalations from retail stores and sales teams to enhance customer satisfaction. Utilized Active Directory for user permissions and management within the Guitar Center domain, optimizing operational efficiency and support effectiveness.