Responded to and advocated for internal and external clients problem resolution, by using strongcustomer support experience.Thoroughly documented each interaction as well as updated existing knowledge base.Contributed toward the success of technology initiatives by implementing updated on-boardingprocedures.Oversaw contractor on-boarding to ensure that all technicians meet audit standards for customerservice, quality and correct troubleshooting.Responded to inquiries… Show more Responded to and advocated for internal and external clients problem resolution, by using strongcustomer support experience.Thoroughly documented each interaction as well as updated existing knowledge base.Contributed toward the success of technology initiatives by implementing updated on-boardingprocedures.Oversaw contractor on-boarding to ensure that all technicians meet audit standards for customerservice, quality and correct troubleshooting.Responded to inquiries and requests for remote assistance with technical issues touching upon:• PC/Printer Hardware• Office 365, Office 2013/2010• Virtual Desktops••••VOIP systemsMicrosoft Server 2012Company issued mobile devicesNetworking Show less

Checked out customer's groceries with attention to detail and a sense of urgency. Assisted department wide productivity by mentoring coworkers through the peer coaching program.Assisted multiple customers in fast paced environment at Self Checkout registers. Prioritized various needs to ensure all customers felt welcomed and attended to.Managed stressful situations while adhering to innumerable policies, state regulations, and AML practices.Observed strict deadlines to… Show more Checked out customer's groceries with attention to detail and a sense of urgency. Assisted department wide productivity by mentoring coworkers through the peer coaching program.Assisted multiple customers in fast paced environment at Self Checkout registers. Prioritized various needs to ensure all customers felt welcomed and attended to.Managed stressful situations while adhering to innumerable policies, state regulations, and AML practices.Observed strict deadlines to produce daily/weekly reports and apply price changes in File Maintenance. Show less