Information Technology Help Desk
Baton Rouge, Louisiana, United States
I worked for Catholic High School as a part of their IT department and Help Desk. We spent nights, weekends, and summers managing the entirety of the technology used by all the faculty, staff, and students (including the 1200 students laptops).I spent my time troubleshooting (software and hardware), repairing, refurbishing, cleaning, imaging, and organizing laptops. I would help students who came in with hardware issues, software issues, network issues, and anything else they managed to break (a lot).Other significant experience I gained during my 5+ years working for this IT department include:> Setting up, tuning, maintaining, and cleaning projectors.> Running networking and power cables through existing infrastructure to connect various devices and network switches to allow for smooth integration of technology into the student experience.> Providing technical support for students and staff members when issues would arise or something failed.> Working as in house IT support for large groups during events and incoming student laptop setup.> Virus and malware removal and troubleshooting.