Nicholas Castro Email and Phone Number

o Worked independently to field test robots, troubleshoot both hardware and electrical issues, and create and update bug reports. o Executed automation tests to facilitate system performance, regression testing, and failure reproduction in a safe customer-focused manner.o Collaborated with Software, Hardware, and Support teams to run test requests and provide a thorough account of the results. o Wrote detailed bug reports that included pictures, videos, a full account of the context, and logs in order to clearly and accurately identify the root cause of issues. o Trained as many as 3 new hires at a time on workflow, troubleshooting, and bug reporting while still performing operations at a quality and efficient level. o Tested and reported on the newest software before it was deployed to other Robot Operators in order to determine if it was ready for use in customer facing environments. o Completed preventative maintenance routines and followed safety protocol on the technology in use.