Nicholas Chambers Email & Phone Number

Leicester, United Kingdom

Leicester, United Kingdom

London, United Kingdom

At BancTec Ltd, I was initially employed as a graduate .NET developer to expand a team that had been set up to work on a new product called BancPay; an online invoicing solution hosted on Windows Azure. During this period, I soon became familiar with the company’s portfolio of products and was able to further increase my knowledge of object oriented development, with a focus on C# and .NET development on an MVC3 architecture.From the start of my employment, there was a firm belief in best development practices and code optimisation. To aid this, an agile methodology was used, whereby we held daily SCRUM meetings, so team members could quickly share progress updates on their tasks. This approach allowed me to have an almost immediate opinion and say on the design of the application, where I was able to suggest possible improvements. A test-driven development approach was also very important in the product’s development, as it allowed developers to immediately monitor the effect of their code using nUnit.With development underway, I raised attention of possible improvements that could be made to the overall user experience; including the design of the web portal and the entire flow of the application. Soon, I was appointed as the UX (User Experience) Lead of the project and was given responsibility over the entire look and feel of the product, whilst enforcing strict coding standards. A graphical overhaul was carried out on the entire site and improvements were made to the overall navigation, increasing efficiency by reducing complications in the design of the product.As my employment continued, I was further exposed to the Windows Azure platform and was given responsibility over managing live nightly deployments of our products. This was a very strict process and was always to be completed with an extreme level of care, as it could have repercussions if there was an issue. I also had responsibility over managing and creating VMs for use on other projects.

Leicester, United Kingdom

My role as an IS Support Analyst surrounded providing day-to-day consultation, training, instruction, trouble-shooting and problem-solving to computer users for hardware, software, network and related computer systems and peripheral devices. The position ensured the effective operation of all systems, installing and configuring systems whilst recommending hardware and software acquisitions and upgrades.Developed centralised, efficient methods for managing end user systems to minimise downtime, whilst applying business and technical support concepts to perform Tier 3 (highest-level) technical support. Supported the review of system architecture, recommending improvements to service delivery, whilst analysing system architecture, planning and implementing more efficient and effective client device management practices.Assisted in the preparation of department budgets and business plans involving purchasing new services, hardware, software, and other IT supplies. Managed various user accounts such as Windows domain, email, CRM, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively. Managed projects and applied business and technical support concepts to analyse application problems and resolve complex issues that may have strategic impact.Accurately managing IT asset inventory and software licensing compliance, performing hardware repair and maintenance and identifying and addressing complex usability problems also featured as key roles.

Leicester, United Kingdom

Assisted the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives. Helped in revising and implementing the sales strategies plans and in generating sales opportunities by identifying appropriate business targets, whilst providing a professional and excellent level of customer service with existing and new customers.Supervised the shift that for which I was scheduled assisting Sales Manager by completing all assigned duties. Cleaned up stations and facilities throughout shift and ensure bathroom products are adequately stocked. Handled customer issues, resolution and communicated escalated issues to the Sales Manager.Supervised Sales Representatives, assisting with sales rep questions, concerns and product/service questions. Created reports showing sales figures. Made sure all employees adhere to company policies and procedures, such as dress code and use of mobile phones.Communicated all employee relations issues, concerns, and incidents to Sales Manager and monitored calls, provided feedback to reps and assisted reps on sales figures.