Nicholas Chappelear Email & Phone Number

Owings Mills, Maryland, United States

• Achieved over 50% reduction in automobile accident risk, implementing robust safety protocols and proactive risk management strategies.• Oversaw and optimized supply purchasing processes for new site openings in the recon division, ensuring efficiency and cost-effectiveness.• Collaborated with the Director of New Site Openings to streamline growth initiatives through the implementation of the Trello process.

• Spearheaded company-wide digital transformation, successfully transitioning 50+ detail operations from paper-based to digital, resulting in streamlined processes and increased efficiency.• Designed and executed a comprehensive photography operation, overseeing implementation and management, enhancing visual branding and marketing efforts at 20+ dealerships.• Achieved over 50% reduction in automobile accident risk, implementing robust safety protocols and proactive risk management strategies.• Pioneered the digital reconnaissance process at Koons Ford, Annapolis, significantly improving operational efficiency and accuracy in vehicle assessments.• Led the company-wide quality improvement program, driving continuous enhancements in operational standards and performance at over 70 locations.

Annapolis, Maryland, United States

• Ensured regulatory compliance for a fleet of over 300 vehicles, maintaining meticulous records and adherence to all relevant standards.• Managed and organized driver qualification files for over 500 associates, ensuring accurate and secure documentation.• Established and administered a comprehensive drug and alcohol testing program, covering over 100 associates to promote workplace safety and compliance.

Annapolis, Maryland, United States

• Launched a nationwide shuttle compliance program, overseeing over 150 shuttles to ensure adherence to regulatory standards and operational efficiency.• Ensured wage and hour compliance for over 1,200 associates, maintaining accurate records and upholding labor standards.• Streamlined operational expenses by conducting accurate inventory and termination of non-working associates, enhancing cost efficiency and workforce management.

Fairfield Inn Washington Dc

• Oversaw comprehensive valet operations at a 196-room hotel, effectively managing a team of up to 10 staff members to ensure seamless service and guest satisfaction.• Optimized revenue by meticulously accounting for all financial transactions, consistently surpassing budget and target goals.• Collaborated with hotel management to guarantee exceptional guest experiences, ensuring every guest's satisfaction through effective communication and service excellence.

Four Seasons Washington Dc

• Co-managed a team of up to 20 staff members, successfully relocating and retrieving over 700 vehicles per week, ensuring operational efficiency and customer satisfaction.• Collaborated closely with management, addressing every demand involved in operating a luxury hotel, and providing high-quality service to guests.

Loews Annapolis Hotel

• Directed shift operations for a team of up to 12 staff members, ensuring smooth and efficient service delivery.• Participated in weekly meetings with hotel staff, effectively planning and establishing staffing levels for the upcoming month.

Hanover, Maryland, United States

• Led a team of at least 7 staff members, creating enjoyable and memorable experiences for our guests.• Collaborated with upper management to ensure the efficient operation of all hotel aspects, driving overall excellence in service delivery.• Utilized property management systems Galaxy UX and Galaxy Lightspeed to effectively manage 142 rooms, optimizing operational efficiency.• Resolved accounting and reservations issues for over 500 guests per week, ensuring seamless and satisfactory guest experiences.

Annapolis, Maryland, United States

• Coordinated exceptional experiences for over 2,000 guests per week, enhancing guest satisfaction and hotel reputation.• Completed a comprehensive practicum in hotel management, gaining hands-on experience in six different staffing positions.• Served as front desk agent and supervisor as needed, ensuring smooth daily operations and consistent guest service quality.

Bachelor Of Science (Bs), Business Administration And Management, General

Activities and Societies: Human Reasources Club

Certification, Hospitality Administration/Management