Welcoming all members of the community to the space - current members, potential new members, guests, suppliers, and team matesWorking with the Community Manager to facilitate new member onboarding, including the allocation of membership cards and locker keys, answering any questions, and booking introduction tours.Ensuring all facets of our member experience are seamless including answering the phone, managing post and deliveries, booking meeting rooms, preparing and attending our weekly Members’ Socials, and making stellar lunch recommendations!Supporting the team with managing and hosting both internal & external meeting room bookings - including moving furniture, AV set up, setting out food and drink offering (alcohol handling)Running the cafe - daily set up & close down, providing well-crafted, beautifully presented beverages and taking orders and receiving payments (we will provide you with Barista training)Supporting the team with running and hosting weekly members breakfast and members drink; food and drink (alcohol & soft) ordering, theme ideation, room set up & clean downConducting monthly building audits and daily building walk-arounds to ensure that the amenities are in good working order and looking greatResponsible for ensuring all supplies are stocked up, ordered, and replenished appropriately, keeping within budget

On-Air Presentation: Host live radio shows with energy and professionalism, ensuring an engaging and entertaining experience for listeners on Virgin Radio Pride.Content Creation: Develop and deliver creative content, including interviews, discussions, and live segments that reflect the values and interests of our LGBTQ+ audience.Music Curation: Select and play music that aligns with the station’s branding and appeals to our listeners, while also introducing new artists and tracks.Audience Engagement: Interact with listeners through social media, live calls, and events, fostering a sense of community and connection.Collaborative Projects: Work closely with the production team, program directors, and other presenters to create cohesive and high-quality programming.Event Participation: Represent Virgin Radio Pride at events, promotions, and community activities, enhancing our presence and engagement.

Ensuring our clients and guests feel welcome and valuedPreparing the space for events with room, signage and AV equipment setupBe the point of contact for Members and guests throughout their eventEnsure the space is clean and returned to its original condition after each event. ThisInstall and configure computer hardware operating systems and applicationsProvide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issuesInstall and configure computer hardware operating systems and applicationsmonitor and maintain computer systems and networksProvide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issuesTroubleshoot system and network problems, diagnosing and solving hardware or software faultsSet up new users' accounts and profiles and deal with password issuesrespond within agreed time limits to call-outs

Research topics and background information for items to be featured on the programmePlan and rehearse showsWrite and sometimes memorise scriptsLiaise with other members of the production and technical teamsIntroduce and host programmesInterview guests in the studio, by telephone or on locationPlay music, read short news, traffic, sport or weather reportsProvide links between programmesRead from a script or autocue, or improvisein radio, 'drive' the desk and operate some of the technical equipment for recording and playback, Using computers to cue up and play music and jingle

Building a good rapport and relationship with all of our members and guests.Creating content for the social media channels for the worldwide distribution.Dealing with customer enquiries in a friendly and efficient manner.Managing the door entry and exit system effectively.Actively promoting and selling the various memberships we have available.

Providing Customers with a professional service via telephone, email, live chat and social media in relation to their accounts.Resolving all Customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction.Processing withdrawal and deposit requests on behalf of customers.Carrying out administration duties as and when required and logging retail deposit and withdrawal calls, customer complaints and self-exclusions.Ensuring that customer account adjustments are dealt with.Being conversant with standard operating procedures, bonuses and promotional campaigns.Working on outbound campaigns, new account welcome, lapsed player reactivation etc.Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory.Any other duties requested by my line manager in relation to my role.

Working alongside a team in satisfying, retaining and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution.Continuously seeking ways in which to improve personal, team and business performance.Representing the Company, as required, at functions, events, and PR visits whilst ensuring that all business related topics and agendas are communicated to relevant managers and Directors.Ensuring that all customer & client queries or transactions are handled in an efficient and professionalmanner.Using product knowledge at all times to ensure the customer has as much relevant information at the time of contact to assist with their query or transaction.

Processing membership using a computerised system.Being the 1st point of Contact for customers entering the gym, ensuring high standards of customer service is delivered at all times.Advising customers and actively promoting the facilities, services and products available throughout the gym.Maintaining cleanliness and a high standard of presentation of the front desk/reception area.Undertake open day tours and other promotional duties as necessary.Take facility bookings, hire out equipment and provide club locker keys in accordance with agreedprocedures. General office duties.