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Nicholas Abreu is listed as Engagement Manager | Service Manager | Service Delivery Manager | Customer Experience | Customer Success at BioCatch, a company with 177 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Nicholas Abreu.
Nicholas Abreu previously worked as Engagement Manager - LATAM at Biocatch and Service Manager at Juniper Networks. Nicholas Abreu holds Relações Internacionais, International Relations And Affairs from Pontifícia Universidade Católica De Minas Gerais.
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Experienced Service Delivery Manager with a robust background in resolving escalated customer complaints, managing issues, and key accounts. Demonstrated expertise in SaaS and hardware support, coupled with strong interpersonal skills. Native Portuguese speaker, fluent in English and Spanish, with a deep understanding of technology product support.
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Bogota, D.C., Distrito Capital De Bogotá - Departamento, Colômbia
- Manage risks to efficacy of the BioCatch solution for our most strategic customers.- Function as a single point of contact for general consulting, incident reporting, and escalation for the most valuable customers, working with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.- Manage project coordination and provide strategic.
Bogota, D.C., Departamento Bogotá Distrito Capital - Departamento, Colômbia
· Customer onboarding· Manage the customer experience with recurring meetings to supervise related activities and outcomes· Incident and escalation management, provides remote operational support and remediation· Responsible for incident ownership, managing all high and critical incidents· Logistics support on RMAs· Installed base management and.
Bogota, D.C., Departamento Bogotá Distrito Capital - Departamento, Colômbia
- Maintaining day-to-day knowledge of all plans, activities, and status of projects and issues involving clients’ Learn SaaS environment - Coordinating and facilitating the regularly scheduled project and status update meetings with clients Troubleshooting product and SaaS environment issues to determine root cause and implement solutions/workarounds.
Bogotá, D.c., Colômbia
- Provide multi-level troubleshooting and technical support to Blackboard Learn clients in English, Spanish or Portuguese.- Draft, review, and publish product bugs/fixes into the Blackboard Knowledge Base.- Represent the Client Support department in various support meetings or reviews, with both internal product teams as well as external clients.- Provide.
Remote
- Spanish Language Chat Support- Help customers to develop their business,- Identify needs and problems,- Implement solutions,- Product sales,- Renewals negotiation- Support for licensed products,- Account maintenance and analysis.- Remote Access (SSH)- Linux Commands- Troubleshooting issues related to Linux servers- Web hosting, Mail services, FTP, DNS.
Bogotá D.C. Area, Colombia
- Phone and email support.- Help customers to develop their business, - Identify needs and problems, - Implement solutions, - Product sales, - Renewals negotiation- Support for licensed products, - Account maintenance and analysis.- Troubleshooting issues related to servers- Web hosting (cPanel and Plesk), Mail services, FTP, DNS, MySQL database.- CMS.
Belo Horizonte E Região, Brasil
Belo Horizonte E Região, Brasil
Other employees you can reach at biocatch.com. View company contacts for 177 employees →
Gal Namdar
Colleague at BiocatchIsrael, Israel
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YZ
Yoni Zadik
Colleague at BiocatchCenter District, Israel, Israel
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RH
Rj Hasan
Colleague at BiocatchUnited Kingdom, United Kingdom
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AA
Andrea Allamby
Colleague at BiocatchAustralia, Australia
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DH
Dorin Hadad
Colleague at BiocatchGivatayim, Tel Aviv District, Israel, Israel
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PD
Pratik Dungarwal
Colleague at BiocatchPune, Maharashtra, India, India
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Ana Moreno
Colleague at BiocatchMexico City, Mexico, Mexico
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Margaret Moorefield
Colleague at BiocatchGreater Sydney Area, Australia
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AN
Abhinav Nagpal
Colleague at BiocatchSingapore, Singapore
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MR
Michal R.
Colleague at BiocatchIsrael, Israel
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Intercambio Academico - Negocios Internacionales
Quick answers generated from the profile data available on this page.
Nicholas Abreu works for BioCatch.
Nicholas Abreu is listed as Engagement Manager | Service Manager | Service Delivery Manager | Customer Experience | Customer Success at BioCatch.
Nicholas Abreu is based in Bogota, D.C., Colombia while working with BioCatch.
Nicholas Abreu has worked for Biocatch, Juniper Networks, Anthology Inc, Hostinger International, and Sutherland.
Nicholas Abreu's colleagues at BioCatch include Gal Namdar, Yoni Zadik, Rj Hasan, Andrea Allamby, and Dorin Hadad.
You can use AeroLeads to view verified contact signals for Nicholas Abreu at BioCatch, including work email, phone, and LinkedIn data when available.
Nicholas Abreu holds Relações Internacionais, International Relations And Affairs from Pontifícia Universidade Católica De Minas Gerais.
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