Engagement Manager - Latam
Current- Manage risks to efficacy of the BioCatch solution for our most strategic customers.- Function as a single point of contact for general consulting, incident reporting, and escalation for the most valuable customers, working with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.- Manage project coordination and provide strategic oversight for project team to ensure adherence to a schedule, and scope when delivering new use cases for customers.- Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.- Develop the work breakdown structure and iterate with each project to maintain efficiency.Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines.- Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.- Coach the project team and provide feedback to team members on performance and be open to feedback in turn.- Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters.- Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D, Products and Engineering.- Lead & present Quarterly Business Reviews to customer business owners and executives to review achievements, set goals and plan timelines for envisioned projects.- Provide periodic updates to internal stakeholders on customer overall status and KPIs.- Prepare, review or provide input for Statement of Works. Validate technical feasibility and estimate effort for proposed work.- Pair with Strategic Account Managers to identify new sales opportunities.- Evangelize the BioCatch solution, present at conferences and enhance your personal brand in the cyber security domain.- Attend BioCatch customer´s events, to improve relationship with customers.
