David Patole Email & Phone Number

Wollongong, Nsw, Au

Wollongong, New South Wales, Australia

Wollongong, New South Wales, Australia

Sydney, New South Wales, Australia

Worked through different teams in IT Production:IT Security- Project managed monthly phishing awareness campaigns, ensuring a secure environment, resulting in increased phishing defence posture among employees. - Monitored the stockbroking platform for any malicious activity, through log analysis. - Designed and implemented a Splunk Dashboard to monitor user behaviour and Active Directory events to reduce incident response time and efficient identification and resolution of threats.3rd Tier Trading Application Support - Implemented a Grafana Dashboard to check server health from a Consul perspective writing a clean C# script in PowerShell to get it flowing health check logs through a TIG stack. - Chaired the APAC Change Advisory Board to note and comment on implemented and upcoming normal, pre-defined and emergency changes. - Assisted TAS team with performing releases using Octopus Deploy and TFS. Trading Application Support (TAS) - Provided 1st and 2nd line support for the trading platform and met KPIs for app support SLAs. - Monitored and responded to server alerts using Nagios, Opsgenie and Splunk. - Documented and managed content in Confluence for the TAS team.Infrastructure Operations - Managed users' normal, administrator and DMZ accounts and granted user access rights based on access request approvals.- Reported on service availability, incidents and changes to key stakeholders, especially during server maintenances.- Contributed to the change request process and completing CR documentation. - Performed and maintained servers' and users' backups using Rubrik CDMs and Security Cloud.End User Support - Independently and efficiently managed tickets in Jira, providing 1st line user support. - Onboarded new staff, performing laptop set-ups and managed leavers in an efficient and timely. - Managed user access using Microsoft Exchange Admin. - Set up and maintained company users' multi-factor authentication access.

Wollongong, New South Wales, Australia

- Provided 1st line support to students over email, phone and in-person regarding university related and academic incidents.- Worked in the IT and Exam Support department to help students with technical issues during online exams and assisted in installation and troubleshooting of online invigilation tools on company hardware.