• Develop and deliver periodical executive financial reporting to senior management, providing detailed insights into human capital management, attrition, vendor management and financial trends of a workforce valued at over $150mm+, effectively mitigating financial risks through performance analysis by utilizing Excel and PowerPoint presentations with virtual teams globally.• Execute data extraction, filtering, and aggregation through logical queries using Tableau, Power BI, and Excel, enabling comprehensive analysis and visualization of complex data for risk analyses in monthly financial statements and metrics dashboards.• Identified and implemented cost-saving measures resulting in over $200,000+ in savings in technology for the loan operations department by conducting process audits and cost analyses of teams where costs can be reduced.• Drive enhanced efficiency and accuracy for strategy development by providing consultative solutions that streamline reporting and quantitative analytics processes through forecast trends and data-driven predictions by reviewing regulatory data, delivering clear and transparent executive-level reports to senior management, enabling informed decision-making and strategic planning.

• Delivered data-driven insights, executive reports, and presentations to senior leadership teams, empowering key strategic decisions within the project management office. This resulted in a 30% increase in project success rate and organizational growth.• Conducted training sessions for experienced data analysts on developing Tableau, Qlik, and Excel metrics dashboards to analyze talent trends utilizing advanced Tableau dashboards to identify opportunities for improvement and enhancing child welfare safety measures.• Led 6 project teams through process improvement projects based on strategic analysis and implementing effective solutions. Our analytic visualizations and research-based programs delivered valuable insights to C-Suite executives and HR.• Analyzed program data and project scopes to identify process improvement needs and root causes, employing quantitative analysis and progress tracking.• Developed measurement and data collection systems in Excel, utilizing project management and Lean Six Sigma methodologies.

• Managed regional workforce operational development, focusing on quality, performance, and process improvement. Provided statistical support, process mapping, data analysis, and HR analytics through tools like Lucid Charts, Visio, Excel, and Tableau.• Analyzed financial and operational data to assess impacts on Child Welfare. Oversaw organizational performance, developed supervisors and personnel through metric training and data analysis. Utilized Tableau visualizations for budget management, achieving cost savings of 13% and ROI of over $80,000.• Led virtual and in-person project management teams between multiple departments using Lean Six Sigma and Scrum methodologies. Provided data-driven action plans based on root cause analysis and adhering to government regulatory requirements.• Managed multiple staff projects with Jira, gathering requirements and applying analytics for effective project management.• Developed tailored executive-level dashboards, presentations, and training materials for stakeholders in Florida that enabled data-driven decision making, increased stakeholder engagement and successful implementation of strategic initiatives.

• Optimized workforce management governance and policies to increase operational efficiency through lean projects and coordinated workflow that reduced communication issues between contact centers by implementing sustainable SOPs for statewide escalation processes to drive high-level change.• Implemented training and change management for Avaya call-back system, improving call handle time efficiency by 6% and ensuring state compliance that resulted in increased organizational performance and standard governance procedures to meet federal reporting requirements and deadlines.• Led multiple project management and process improvement teams in projects using Agile methodologies to address barriers and trends to develop strategic plans, storyboards and BPMN designs to enhance quality and production to advise leadership on any operational risks.• Managed collaboration with cross-functional stakeholders and clients, managing multiple projects simultaneously as an individual contributor and by leading project teams.• Monitored key performance indicators by analyzing data, standardizing processes and maintained reports, Tableau dashboards and developed business process mapping using Excel and PowerPoint to drive solutions for continued strategic direction.

• Applied laws, policies, and regulations to screen and determine eligibility for public assistance programs such as Medicaid, TANF, and SNAP.• Computed and authorized grant amounts based on financial and family status, consistently meeting call center key metrics, and achieving high customer service quality ratings.• Provided application assistance, referred clients to community resources, and offered risk management consultations and utilized active listening and de-escalation techniques to ensure customer satisfaction.• Coached leadership on Tableau software utilization and the benefits of implementation for departmental reporting resulting in more automated reporting.• Kept documentation of emerging technologies, laws, operational processes, and user acceptance testing results for continuous improvement.

• Managed CRM databases, contract deliverables, maintained data library and expense budgets using Salesforce, Access, and Excel, while analyzing financial statements.• Led consulting initiatives to improve stakeholder engagement through process improvements and provided strategic guidance on operations, data analysis, and financial planning.• Developed and implemented process optimizations, resulting in improved quality standards and operational efficiency.• Prepared reports, correspondence, and documents to support the CEO, utilizing strong analytical and communication skills.• Coached junior employees on weekly financial reporting and meeting coordination resulting in increased organizational performance.• Monitored performance, conducted contract inspections, and documented business processes, driving continuous improvement, and ensuring compliance.

• Prepared and delivered lectures/presentations on microeconomics, finance, credit & debit, and risk management• Managed course material such as syllabi, homework, and handouts • Adapt to various learning styles and cultures to improve the learning experience • Conducted lectures on spending funds within a budget; saving and investing wisely; using credit cautiously and choosing careers wisely based on skills interests and values• Managed diverse classrooms while adapting to a standardized learning style that was beneficial to all students

• Completed Information and task management of confidential student information utilizing Datatel• Made outbound and received inbound telephone calls displaying excellent customer service• Provided administrative support to senior and executive staff members by gathering, compiling, and coordinating information to support the administrative office• Directed incoming calls, processed incoming inquiries, managed inventory and performed administrative clerical duties, coordinated schedules, and operated office equipment (fax, scanner, printer & etc.)