Nicholas D. Email & Phone Number

• Maintained, managed, and grew accounts across the US ranging from local state and government to privately owned companies across multiple industries.• Primary point of contact for entire book of business, over 900 plus accounts managed• Complete sales cycle management and identifying growth and upsell opportunities• Collaborated with multiple stakeholders and internal resources to drive value, growth, and deeper product dedication• Developed completely new business processes for my unique role within the company• Worked internally with multiple different department heads to create and develop job specific business processes and procedures• Aligned and coordinated information sharing sessions with multiple departments to be more efficient and utilize employee’s previous knowledge to improve internal processes• Maintained customers records and data, as well as developed new data inputs and reporting• Strengthen customer outreach while developing customer outreach program with very positive feedback and results from customers• Clear communication with internal departments across multiple time zones and countries to facilitate customer requests, payments, and information sharing• Worked directly with our account teams to coordinate customer outreach, payments, and collections across entire book of business

Denver, Colorado, United States

• Maintained accounts with customers across multiple different industries and stages of development• Primary point of contact on all customer interactions as well as traveled throughout the year to meet with customers and potential customers across the U.S. and Canada.• Aligned with C-level sponsors, admins and signers across multiple different industries.• Ran complete sales cycle from prospecting, alignment, all the way through to final sale and implementation.• Forecast quarterly, monthly and annual across entire book of customers.• Built and strengthened client relationships to achieve long term partnerships• Maintained client records, keeping track of contract updates and renewals.• Managed all customer meetings coordinating across multiple internal and external departments to drive value impact for customer• Developed thorough understanding of internal resources, sales indicators, keywords, and techniques to identify and impact customer discussions both in and out of sales cycles.• Handled inquiries from customers, support department, administrators, and executives and addressed their needs.• Stayed on top of accounts ensuring they received services within their budget and needs• Clear communication and collaboration with multiple different departments throughout customer lifecycle.• Generate reports and alignments from management internally and external presentations to customers and decision makers.• Identified cross-sell, upsell and renewal opportunities and communicated them across departments and to management.

Greenwood Village, Co

• Maintained accounts with customers across the ecommerce landscape as well as brick and mortar stores.• Primary point of contact on all customer interactions as well as traveled throughout the year to meet with customers and potential customers across the U.S.• Attended/Hosted events at one of the largest health and wellness expo’s in the country, meeting new customers and networking with contacts, maintaining relationships with existing customers.• Conceptualized and executed multiple promotional strategies across both ecommerce and brick and mortar verticals.• Prospected, vetted and engaged with potential customers across verticals.• Promoted new products, themed company initiatives and promotions to customers.• Created branding and content for promotions with ecommerce customers.• Identified underutilized markets and potential growth opportunities for the company as a whole.• Created growth year over year of 10%+ for the position as a whole.• Created, maintained and managed procedures and standardizations never utilized for the position before.• Exceeded growth benchmarks throughout the year, making top growth sales 3 quarters out of 4 in 2019.• Created and maintained relationships with a multitude of buyers across verticals ranging from large corporate backed ecommerce platforms, to individual run ecommerce vendors and brick and mortar stores.• Developed MAP pricing policies, procedures and vetted software for MAP management.• Committee member for vendor relations and initiatives taken on by ownership.• Project management for initiatives related to sales and internal office functions.• Internal IT assistance and program development.• Implemented internal IT processes and procedures as well as asset management processes and procedures.• Managed relationships across private ecommerce websites, open marketplaces, individual sellers and brick and mortar stores for 100+ customers

Centennial, Co

• Maintain and run day to day functions of the Deployment Services Department and team.• Meeting with clients daily to develop customized programs based on client needs.• Maintain all internal client inventory and report to the appropriate parties on stock levels, programdevelopment and project progress.• Process, triage and rate mobile devices for de-commissioning.• Develop relationships with external vendors to process devices on the company's behalf.• Ship and coordinate packages all over the world both coming to home office and leaving the homeoffice.• Develop and maintain workflows for all client programs, projects and requests.• Develop new revenue streams based on client needs.• Manage all projects and teams associated with program development and client contact.• Manage internal team day to day operations within Deployment Services Department.• Develop and execute all training of internal team.• Provide analytics and reporting on all client programs, inventory within home office and all programsdeveloped with external vendors.• R&D new projects, programs and processes to increase scope and impact of the DeploymentServicesDepartment.• Main point of contact for all internal and external inquiries and needs in relation to department.Biggestrevenue generator so far for the company.

Centennial, Co

• Providing tier 1 IT support for client employee's• AD setup and mapping of all new employee's and terminations• Setup exchange accounts for client• Provide customer support to all employee's• Troubleshoot application and hardware issues• Escalated issues to appropriate departments/subject experts• Developed processes and programs to streamline service and ensure accurate information wasprovided to internal IT team and team managing helpdesk• Developed training plans and materials for team that administered helpdesk• Provided network mapping and password assistance to all client employee's• Assisted with hardware reclamation and disposal• Managed all projects associated with the helpdesk and connected departments.

Centennial, Co

• Customer contact and direct customer service• Data security• Device processing• Program development• Shipping and receiving• Night and Weekend on call troubleshooting• Client Liaison• Report management and execution• Internal software updates and IT compliance• Device asset management• Wireless communication program management• Developed a proficiency to handle complicated technical device issues and troubleshoot in a timelyand effective manner without losing customer service ability.• Developed and implemented streamlined device processes and help create new procedures fordevicesetup and end of device processing. Streamlined device end of life processing leading to the mostprofitable month in program history.• Developed and implemented new procedures for new clients ensuring information wascommunicated across multiple departments.• Maintained a high standard of customer service while adhering to multiple program rules andlogistics.• Became the go to person for all special need issues and projects.• Tackled multiple high priority projects for high profile clients simultaneously while delivering fast andaccurate results.• Became an integral member of the nights and weekends on call team.Skills UsedCustomer service, communication, process management, information security, technicaltroubleshooting,problem-solving, written and verbal communication, multitasking.

Jensen Beach, Fl

 Inventory control Product management and visualization Stocking and workflow management Display placement and management Unloading and sorting incoming freight from daily trucks Assigning freight to correct department placement Became the lead associate in multiple departments with the ability to accomplish multiple departments and move seamlessly between departments without loss of production time.Skills UsedInventory quality control, time management, asset protection, visualization and display management, product management and placement.

Highlands Ranch, Co

• Open to close responsibilities• Order management• Drink development and creation• Sanitation and quality control• Customer contact and direct customer service• Quickly became the go to associate with the ability to adopt all new processes and procedureswithout losing quality or timing.Skills UsedCustomer service, communication, organization, process management, quality control, order accuracy.

Port Saint Lucie, Fl

• Ensured accurate shipping of daily shipments to customers• Track coordinate and manage international shipments to and from USA• Accurate manage internal inventory and ensure customers receive product accurately and in atimelymanner• Develop and implement internal systems to streamline department and warehouse relations• Maintain, coordinate, and manage warehouse team• Managed and communicated all expected shipment transit issues and times internally to associatesand externally to clients to ensure accurate accountability for order status and transit tame in relationto client expectations• Troubleshoot issues associated with shipping on major carriers and much smaller international anddomestic carriers.• Managed and organized all shipping supplies, product manifests, and order instructions for hundredsof orders daily.

Stuart, Fl

• Implemented and managed internal education database• Coordinated education, analytic s, and credentials for over 4000 associates• Managed internal programs as well as digital program through education database• Created and managed analytic reports• Created and managed database structures to ensure accurate education delivery• Managed in person, teleconference, and webinar meetings regarding education, database structureand associate credentials• Developed relationships and managed large meetings consisting of 100's of executives• Managed and processed excel formatted data and power point presentations for educationaldatabase and numerous meetings.• Created and formatted numerous educational materials for distribution to thousands of employee's• Managed and assisted in person educational classes as well as management of course materials,locations and timing in relations to numerous associates schedules.• I helped streamline the database management process and coordinated with multiple stake holdersthroughout the organization to create a process and system to coordinate education and implementthe education in the shortest turnaround time possible.Skills UsedTime management, computer and database management skills, communication with multipledepartments,associates and vendors to coordinate daily function as well as large meetings and educationalseminars.

Stuart, Fl

• Directly assist clients through email and telephone• Work with managers and IT to create effective solutions to real time client issues• Development of programs and applications to directly benefit company client interactions• Provide real time multiple program management while administering direct customer service• Provided internal IT security and maintenance solutions• Organized and audited highly active paperwork grant programs• Created training materials and technology training solutions• Organized, lead, and worked within multiple internal and external team based projects and tasks