Nicholas D. Email & Phone Number

• Maintained, managed, and grew accounts across the US ranging from local state and government to privately owned companies across multiple industries.
• Primary point of contact for entire book of business, over 900 plus accounts managed
• Complete sales cycle management and identifying growth and upsell opportunities
• Collaborated with multiple stakeholders and internal resources to drive value, growth, and deeper product dedication
• Developed completely new business processes for my unique role within the company
• Worked internally with multiple different department heads to create and develop job specific business processes and procedures

Denver, Colorado, United States

• Maintained accounts with customers across multiple different industries and stages of development
• Primary point of contact on all customer interactions as well as traveled throughout the year to meet with customers and potential customers across the U.S. and Canada.
• Aligned with C-level sponsors, admins and signers across multiple different industries.
• Ran complete sales cycle from prospecting, alignment, all the way through to final sale and implementation.
• Forecast quarterly, monthly and annual across entire book of customers.
• Built and strengthened client relationships to achieve long term partnerships

Greenwood Village, CO

• Maintained accounts with customers across the ecommerce landscape as well as brick and mortar stores.
• Primary point of contact on all customer interactions as well as traveled throughout the year to meet with customers and potential customers across the U.S.
• Attended/Hosted events at one of the largest health and wellness expo’s in the country, meeting new customers and networking with contacts, maintaining relationships with existing customers.
• Conceptualized and executed multiple promotional strategies across both ecommerce and brick and mortar verticals.
• Prospected, vetted and engaged with potential customers across verticals.
• Promoted new products, themed company initiatives and promotions to customers.

Centennial, CO

• Maintain and run day to day functions of the Deployment Services Department and team.
• Meeting with clients daily to develop customized programs based on client needs.
• Maintain all internal client inventory and report to the appropriate parties on stock levels, programdevelopment and project progress.
• Process, triage and rate mobile devices for de-commissioning.
• Develop relationships with external vendors to process devices on the company's behalf.
• Ship and coordinate packages all over the world both coming to home office and leaving the homeoffice.

Centennial, CO

• Providing tier 1 IT support for client employee's
• AD setup and mapping of all new employee's and terminations
• Setup exchange accounts for client
• Provide customer support to all employee's
• Troubleshoot application and hardware issues
• Escalated issues to appropriate departments/subject experts

Centennial, CO

• Customer contact and direct customer service
• Data security
• Device processing
• Program development
• Shipping and receiving
• Night and Weekend on call troubleshooting

Jensen Beach, FL

 Inventory control Product management and visualization Stocking and workflow management Display placement and management Unloading and sorting incoming freight from daily trucks Assigning freight to correct department placement Became the lead associate in multiple departments with the ability to accomplish multiple departments and move seamlessly.

Highlands Ranch, CO

• Open to close responsibilities
• Order management
• Drink development and creation
• Sanitation and quality control
• Customer contact and direct customer service
• Quickly became the go to associate with the ability to adopt all new processes and procedureswithout losing quality or timing.Skills UsedCustomer service, communication, organization, process management, quality.

Port Saint Lucie, FL

• Ensured accurate shipping of daily shipments to customers
• Track coordinate and manage international shipments to and from USA
• Accurate manage internal inventory and ensure customers receive product accurately and in atimelymanner
• Develop and implement internal systems to streamline department and warehouse relations
• Maintain, coordinate, and manage warehouse team
• Managed and communicated all expected shipment transit issues and times internally to associatesand externally to clients to ensure accurate accountability for order status and transit tame in relationto client.

Stuart, FL

• Implemented and managed internal education database
• Coordinated education, analytic s, and credentials for over 4000 associates
• Managed internal programs as well as digital program through education database
• Created and managed analytic reports
• Created and managed database structures to ensure accurate education delivery
• Managed in person, teleconference, and webinar meetings regarding education, database structureand associate credentials

Stuart, FL

• Directly assist clients through email and telephone
• Work with managers and IT to create effective solutions to real time client issues
• Development of programs and applications to directly benefit company client interactions
• Provide real time multiple program management while administering direct customer service
• Provided internal IT security and maintenance solutions
• Organized and audited highly active paperwork grant programs