➢Manage client accounts for a designated region, consistently ensuring high satisfaction levels and retention rates➢Cultivate strategic client relations through effective communication and professional rapport and respond to day-to-day client needs➢Supervise and ensure excellence in practice management and operations, leading to an improved overall client experience➢Diffuse difficult and complex client issues promptly, escalating as required➢Assist clients through a seamless onboarding process, ensuring a successful implementation of our services tailored to their specific needs➢Maintain client information in compliance with HIPPA regulations regarding the retention and storage of Protected Health Information➢Utilize CRM software to track and manage client interactions, leading to a greater personalized service and allowing for prompt follow-up and resolution of issues➢Track and support KPIs and analyze feedback to ensure client success and identify areas for improvement➢Proactively communicate client issues with internal stakeholders➢Drive revenue through self-generated sales initiatives, program onboarding/sales, client satisfaction and retention, and operational efficiencies➢Partner closely with departmental leadership and product teams to design and expand our clinical offerings and address our most pertinent challenges➢Collaborate internally with key cross-functional teams to develop and implement strategic initiatives to improve overall client engagement, retention rates, and optimize processes for best-in-class client experience➢Perform beyond the status quo to uncover opportunities to amplify the client experience and business success

➢Primary wet chemistry analyst➢Performed enzyme analysis on raw materials, in-process, environmental, and finished products through ELISA, NIR, and other biochemistry methods➢Inspected and logged samples into a LIMS system➢Ran multiple analyses daily and constantly pushed to increase the number of samples analyzed in a single day➢Ensure lab performance and efficiency by maintaining an average turnaround time of less than six days and reducing repeat analyses➢Trained and developed other analysts with wet chemistry methods➢Routinely analyzed special samples for technical and logistics management to assist in finding solutions to potential problems➢Prepared and issued reports for technical managers and company directors and regularly communicated with the company’s management to ensure quick release of products while maintaining quality standards➢Traveled to sister sites for analysis harmonization and analyst training➢Promoted sustainability initiatives at a local level while serving as a Sustainability Champion for AB Vista➢Partnered with West Tennessee STEM hub to promote and support careers rooted in science➢Nominated for AB Agri’s Above and Beyond Award as Best Newcomer