Nicholas Deangelo Email & Phone Number

Connecticut, United States

Liaison between clients and telecommunications company to schedule/manage repairs, audit accounts and assist with anything phone or internet

Enfield, Connecticut, United States

Work one on one with current and prospective customers on many aspects of their accounts. Primary role is to retain customers by selling the value of our services to fit each individual households specific needs. Metric-driven performance with focus on the behaviors to reach monthly retained percentages and sales goals. Piloted Customer Consent program which is now implemented nation wide. Part of small team tasked with finding errors and providing solutions within the process. Part of escalations team to provide support for other employees in the Retention and Billing departments. Assisted agents with resolving errors in the billing system. Spoke with escalated customers who are requesting to speak with a supervisor. Member of the Mentoring Group which is responsible for training new employees. Instructed new hires with the computer programs and interactions with customers. Listened live to their calls with customers and provided instruction when applicable.

East Hartford, Connecticut

Sold promotional packages using door to door sales techniques to people recently updated with a fiber optics network. Partnered with AT&T to sell their U-Verse product. Trained other account representatives during their onboarding process. Switched products, once U-Verse was bought out, to Quill. Sold supplies to businesses still going door to door.

Westfield, Massachusetts

Assisted in marketing and public relations initiatives to get people to come to the city of Westfield. Wrote multiple articles for the city newsletter. Interviewed business owners in Westfield with the purpose of highlighting local business. Send out press releases that were published in Westfield Newspapers. Created a city wide community needs survey. Analyzed results and presented findings at town meetings. Helped market and promote the Run Westfield 5k road race.