Detailed-oriented individual with a proven track record in building and maintaining client relationships. Fostered a career in sales techniques and business to customer relations. Recognized for hard work from multiple companies by entrusting my skills and leadership in training and supporting new and existing employees. Piloted new programs working with a small group of individuals. Experience and proficiency in multiple forms of writing (press releases, newsletter articles, surveys, etc.)Currently a Retention Specialist for Comcast Communications and have a BA in Public Relations/Communications from Westfield State University. Main job responsibility is retaining customers by using sales techniques and building a strong rapport to gain their trust. Have worked on special tasks, individually and in small groups, which include supporting new hire onboarding, running sales audit, and fixing errors in billing systems. Former and current employers and colleagues would describe me as hardworking and trustworthy with a focus on innovation who can be relied upon to offer solutions to complex problems. Proven sales and retention leader with focus on company initiatives.