Nicholas Devlin Email & Phone Number

Austin, Texas, United States

● Resolves and assists with complex billing matters including claims, prior authorizations, and out-of-pocket costs for patients and clients in a timely manner through email and phone● Aids processes of billing methodology switches, invoice breakdown, and claim submission● Collaborates with sales and insurance companies for customer success and retention● Records call data and organizes workflow in Xifin and Salesforce for patients and providers

Cambridge, Massachusetts, United States

● Supported clients and patients in a timely manner through email and phone● Pitched and independently implemented workflow and business development policies● Collaborated with sales and laboratory scientists for the purpose of client success and retention● Advocated for patients and families on buccal-swab collections, mailing logistics, and billing

Lebanon, New Hampshire, United States

● Counseled mental-health clients on call in a public call center using empathy and de-escalation tactics● Assessed client’s needs, triaged resources, and coordinated safety and treatment plans

Huntington, Massachusetts, United States

● Responded to medical emergencies, diagnosed, and provided pre-hospital care on site in response teams ● Conducted report and transferred patients to doctors and nurses in emergency rooms ● Assisted paramedics with EKG, IV, and intubation

Fall River, Massachusetts, United States

● Responded to medical emergencies with local fire and police departments● Transported and provided care to patients in an ambulance crew per state protocol● Documented calls on an EMR software

Massachusetts, United States

● Conducted one-on-one offender intakes to obtain demographics and defense statuses● Filed pertinent documents to department standards● Assisted judges and officers with court proceedings

Mci-Concord

● Analyzed and drew reports on offender cases● Wrote notification letters to families and victims of inmates containing offender status updates● Filed victim-assistance documents to department standards