Nicholas Downey Email & Phone Number

Memphis, Tennessee

Information Security Advisor

Memphis,Tn

Provided input into the strategic direction, support, and planning for client infrastructure design and migrations.• Building, configuring, and implementing Cisco core 6500’s and 7000 series switches in the corporate infrastructure.• Implementing and documenting project plans and timelines for successful upgrades and migrations.• Prepared and maintained all project documentation for assigned projects from inception to completion.• Provided mentorship and problem resolution training to junior level personal to improve customer’s talent pool.• Provided support using ACS, WCS, and Cisco Call Manager to assist in the management of the company’s internal VOIP and wireless networks.

Greater Memphis Area

Provided input into the strategic direction, support, and planning for the FedEx perimeter security and remote access group components as they relate to the Checkpoint firewalls, remote access, and infrastructure migrations. Provides senior level project and asset management for all perimeter and remote access evolutions.• Building, configuring, and implementing Checkpoint and Crossbeam firewalls in the corporate infrastructure.• Ensuring all funded projects are scheduled, maintained, and tracked in accordance with FedEx standards and procedures. • Testing and documentation of next generation remote access solutions.• Testing and documentation of all mobile and hand held device access and gateway configurations.• Prepared and maintains all FAQ’s and SOPs for remote access installation and troubleshooting as they pertain to the remote access environment.• Troubleshoot and support VPN users via checkpoint gateways across all platforms currently in production

Responsible for the upkeep, conversion, and monitoring of the data cmmunications infrastructure. Providing assistance and customer support for user as it pertains to IT integration, system upgrades, and procurements. Work closely with tenant commands support their efforts efficiently and responsively while maintaining high availability for organization specific software and systems requirements. Involved with analytical and evaluative duties related to Extreme, Enterasys, and Cisco network interoperability and use of expert knowledge of requirements pertaining to information processing methodology, information technology, computer capabilities, and processing techniques. Recommend and/or implement corrective actions to a number of possible problems discovered during troubleshooting of various networking equipment in accordance with standards and current operating procedures. Provide documentation, planning forecast, and action plans for network upgrades, maintenance, and redesign projects. Close work with the Theater Network Operations and Security Center (TNOSC). Assist user in diagnosis of operational difficulties, and provide recommendations and/or corrective action. Working knowledge of automated information systems security developments as they relate to hardware, systems software, telecommunications, systems design and development techniques to provide advice/guidance on issues related to the Campus Area Network (CAN). Analyze and/or recommend reconfiguration of network/tele-communication components in the event of failure or degradation.

Provided input into the strategic direction and planning for the Wal-Mart enterprise network components as they relate to the Local Area Networks, network attached peripherals, next generation security measures, infrastructure migrations, and VOIP. Managed 22 lead regional technicians for the south eastern region; handling budgetary forecasting for time and material for the lifecycle of the project. Managed field procurement of materials and logistic distribution for sites and technicians in my region as situations dictated. Performed and managed technical upkeep for all in store Cisco 2000 series routers, 4000 & 6000 series switches along with current Cisco 60/60 VPN concentrator infrastructure maintenance. Performed company-wide migrations of server, mail, and workstation platforms to a centralized platform of XP professional and Server 2003 using VM ware 3.0 on an IBM integrated blade chassis platform as well as migrated all mail servers (Novell Group Wise, Microsoft Exchange, and C.C. Mail) to a centralized Active Directory infrastructure. Centralized the MSSQL database over the entire enterprise environment. Implementation and reporting on network monitoring and management tools for identifying and providing solutions to network deficiencies. Developed and implemented network standards. Performed capacity planning on wide and local area networks throughout the in store environment. Communicated relevant network activity with I.T. management and non I.T. management; who were affected by network performance issues. Assisted in and provide enterprise network design, implementation and troubleshooting. Performed network tuning and traffic analysis as well as provided technical support to network and system engineering on an as needed basis. Successfully planned, staged, and migrated network assets in regional Distribution centers, stores, and warehouses throughout the US.

Modified and designed current helpdesk procedures for configuring and deploying routers to new sites and facilities as well as provided engineering expertise for wiring standards in all new and newly renovated Hilton properties. Managed 8 man network support helpdesk as well as handled all budgetary responsibilities and concerns pertaining to hardware procurement and network monitoring. Developed network contingency plan for extreme cases where connectivity could not be provided to new or existing properties in a timely or proficient manner. Documented network cost analysis to show better ways of doing business over the Internet using VPN technology. Perform technical upkeep for all Cisco and 3com routers along with current VPN infrastructure. Implementation and reporting on network monitoring and management tools such as NetQos, What's Up Gold, Net Scout, Cisco Works, Cisco 2050 Cache Engines, and Web sense. Managed and implemented Microsoft NT/2000/XP servers for DNS and Active Directory services in current environment. Documented and designed the current VPN infrastructure that is currently in production, throughout North and South America. Provided upper level support for helpdesk personnel. Responsible for frame-relay network circuit ordering and implementation from inception to completion. Manage and support 2200 properties via frame-relay and VPN.

Masters, Computer Science

Bs, Information Systems