Nicholas Downey Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona

• Manage up to $70,000 worth of new projects and client onboardings each month for all of All Covered’s nationwide locations• Manage a minimum of 40 projects, at any given time, while maintaining strict budgets, schedules and scope requirements• Develop exceptional relationships with coworkers, clients, vendors, and management in order to facilitate productive communication for each project• Was appointed to lead a nationwide team of project coordinators and engineers to develop and execute Microsoft M365 Security implementation projects• Resolve conflicts and negotiate agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings• Worked with Service Delivery Directors and Project Management Director to resolve project management problems, improve operations, and provide exceptional customer service• Developed team communications and information for Level 10 meetings

Phoenix, Arizona

• Oversee IT projects for small and medium size businesses by planning, designing, coordinating, and scheduling• Managed a large portfolio of projects (40-50 at a time) in which I worked with various stakeholders to ensure a positive result for our clients• Created and implemented nationwide client onboarding program. The program onboarded clients, on average, 3 times faster.• Assisted the Director of Project Management with developing a national PMO, we successfully combined standards and processes of 6 locations into one companywide process.• Developed a PMO training program, and led the training and development of newly hired project manager and coordinators• Raised project revenue by 20% within the first 6 months of work at Nexustek• Managed approximately 20 engineers across 6 offices nationwide

Phoenix, Arizona

• Recruited students who had expressed interest in attending online programs via one of GCU’s lead sources• Conducted financial planning calls with potential students to provide them with guidance on how to complete school in the least expensive manner and to minimize debt• Presented customized graduation guides with potential students to provide with information on how to successfully graduate• Provided continuous support to clients to ensure their success throughout their program• Consistently met and exceeded enrollment goals; typically, in the top 15% of my division• Selected by multiple manager to develop and lead teams• One of two employees selected by the regional director to complete leadership training• Coached, trained, and managed counselors to help them increase enrollment by over 60%• Managed sales leads for 6 counselors to assist them with student enrollment and timely follow-up

Phoenix, Arizona

• Managed new employee orientation training process for more than 25 employees each month• Evaluated the success of the training programs and recommended improvements to management to enhance effectiveness• Delivered a variety of courses focused on recruitment, customer service, and educational programs in order to enhance communication, team cohesion, and student performance• Developed end of course surveys for new hires and their managers to identify training needs for future classes• Increased new hire training experience ratings by 20% in 6 months

American Fork, Ut

• Worked directly with executives to construct and execute monthly client satisfaction strategies• Collected and analyzed customer surveys to understand trends, opportunities, and customer suggestions• Created and implemented a process that analyzed client survey data and provided executives actionable information 5 times faster• Developed and managed online promotional campaigns focused on increasing event attendance• Fostered relationships with customers and vendors when coordinating sales and training events• Educated potential clients on available services and processes required to engage in the program• Analyzed costs of events and developed money saving strategies

Master Of Business Administration With An Emphasis In Project Management

Bs, Business Management

Activities and Societies: Intervarsity Christian Fellowship, UVU Radio Club