Nicholas Downey Email and Phone Number
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Focused Project Manager adept at planning, directing and maintainingcontinuous operations in various departments. Experienced in directingemployees and ensuring efficient production in accordance with qualitystandards. Applying creative and analytical approach to operations forcontinuous process improvement. Skilled at identifying or anticipating problemsand providing solutions. Ability to predict project duration, meeting productivityand schedule milestones. Mentoring, training and empowering the team to excelin its performance.
Blue Cross Blue Shield Of Arizona
View- Website:
- azblue.com
- Employees:
- 1376
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Client Implementation Manager IiiBlue Cross Blue Shield Of Arizona Mar 2024 - PresentPhoenix, Arizona, United States
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Project Manager IiiBlue Cross Blue Shield Of Arizona Jun 2023 - Mar 2024Phoenix, Arizona, United States
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Project Manager IiBlue Cross Blue Shield Of Arizona Sep 2021 - Jun 2023Phoenix, Arizona, United States
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Project Manager IBlue Cross Blue Shield Of Arizona Mar 2021 - Sep 2021Phoenix, Arizona, United States
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Project CoordinatorAll Covered Oct 2019 - Mar 2021Phoenix, Arizona• Manage up to $70,000 worth of new projects and client onboardings each month for all of All Covered’s nationwide locations• Manage a minimum of 40 projects, at any given time, while maintaining strict budgets, schedules and scope requirements• Develop exceptional relationships with coworkers, clients, vendors, and management in order to facilitate productive communication for each project• Was appointed to lead a nationwide team of project coordinators and engineers to develop and execute Microsoft M365 Security implementation projects• Resolve conflicts and negotiate agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings• Worked with Service Delivery Directors and Project Management Director to resolve project management problems, improve operations, and provide exceptional customer service• Developed team communications and information for Level 10 meetings -
Project ManagerNexustek Sep 2018 - Oct 2019Phoenix, Arizona• Oversee IT projects for small and medium size businesses by planning, designing, coordinating, and scheduling• Managed a large portfolio of projects (40-50 at a time) in which I worked with various stakeholders to ensure a positive result for our clients• Created and implemented nationwide client onboarding program. The program onboarded clients, on average, 3 times faster.• Assisted the Director of Project Management with developing a national PMO, we successfully combined standards and processes of 6 locations into one companywide process.• Developed a PMO training program, and led the training and development of newly hired project manager and coordinators• Raised project revenue by 20% within the first 6 months of work at Nexustek• Managed approximately 20 engineers across 6 offices nationwide -
University CounselorGrand Canyon University Apr 2015 - Sep 2018Phoenix, Arizona• Recruited students who had expressed interest in attending online programs via one of GCU’s lead sources• Conducted financial planning calls with potential students to provide them with guidance on how to complete school in the least expensive manner and to minimize debt• Presented customized graduation guides with potential students to provide with information on how to successfully graduate• Provided continuous support to clients to ensure their success throughout their program• Consistently met and exceeded enrollment goals; typically, in the top 15% of my division• Selected by multiple manager to develop and lead teams• One of two employees selected by the regional director to complete leadership training• Coached, trained, and managed counselors to help them increase enrollment by over 60%• Managed sales leads for 6 counselors to assist them with student enrollment and timely follow-up -
Learning And Development SpecialistGrand Canyon University Nov 2016 - Oct 2017Phoenix, Arizona• Managed new employee orientation training process for more than 25 employees each month• Evaluated the success of the training programs and recommended improvements to management to enhance effectiveness• Delivered a variety of courses focused on recruitment, customer service, and educational programs in order to enhance communication, team cohesion, and student performance• Developed end of course surveys for new hires and their managers to identify training needs for future classes• Increased new hire training experience ratings by 20% in 6 months
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Customer Experience ManagerNudge Jan 2012 - Mar 2015American Fork, Ut• Worked directly with executives to construct and execute monthly client satisfaction strategies• Collected and analyzed customer surveys to understand trends, opportunities, and customer suggestions• Created and implemented a process that analyzed client survey data and provided executives actionable information 5 times faster• Developed and managed online promotional campaigns focused on increasing event attendance• Fostered relationships with customers and vendors when coordinating sales and training events• Educated potential clients on available services and processes required to engage in the program• Analyzed costs of events and developed money saving strategies
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Operations ManagerTeavana Sep 2011 - Jan 2012 -
RetentionVivint May 2011 - Sep 2011 -
Sales AssociateXtreme Computer Center 2005 - 2008
Nicholas Downey Skills
Nicholas Downey Education Details
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Master Of Business Administration With An Emphasis In Project Management
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Business Management
Frequently Asked Questions about Nicholas Downey
What company does Nicholas Downey work for?
Nicholas Downey works for Blue Cross Blue Shield Of Arizona
What is Nicholas Downey's role at the current company?
Nicholas Downey's current role is Client Implementation Manager III at Blue Cross Blue Shield of Arizona.
What is Nicholas Downey's email address?
Nicholas Downey's email address is nd****@****red.com
What schools did Nicholas Downey attend?
Nicholas Downey attended Grand Canyon University, Utah Valley University.
What skills is Nicholas Downey known for?
Nicholas Downey has skills like Management, Customer Service, Retail Sales, Cost Management, Networking, Microsoft Office, Call Centers, Sales, Account Management, Operations Management, Facebook, Analysis.
Who are Nicholas Downey's colleagues?
Nicholas Downey's colleagues are Susan Nelson, Wendy Martinez, Nicholas Brink, Lisanne Shanahan, Bambi Delfino, Mark Fernandez, Patty Leyba.
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Nicholas Downey
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