Nicholas Everson Email & Phone Number

California, United States

Novato, California, Us

Novato, California, Us

Irvine, Ca, Us

Principal anti-cheat and game security operations specialist supporting the Overwatch team.-Discovering cheats, updating and maintaining anti-cheat systems. -Lead investigations for business partners like Overwatch League and other esports leagues.-Develop new features and initiatives to combat player toxicity and game exploitation across all Blizzard game communities. -Collaborate with internal teams and international law enforcement agencies to pursue legal action against bad actors such as malicious websites, services, and cheat developers. Notable accomplishments include: Assisted in creation and iterative improvement of background check procedure for Overwatch League.Coordinated project to improve player reporting system in Overwatch through automated feedback implementation.

Irvine, Ca, Us

Fraud detection and mitigation for online transactions. Research into game exploitation and hacking, and ensuring game integrity and account security for all of Blizzard Entertainment’s online games.General duties include:• Querying data from a variety of internal databases, identifying trends and patterns, summarizing key findings, and recommending processes and system enhancements to combat fraud and exploitation across Blizzard purchasing platforms and online game communities.• Planning, execution, and management of anti-fraud/anti-cheat projects and large scale punitive action (account suspension,closure). • Collaborating with groups such as game development teams, global insights (GI), finance, quality assurance (QA), and customer service to enhance tools, system functionality, and fraud detection methods while increasing automation and providing a better user experience.• Managing and responding to escalations and disputes from internal and external parties, and educating all parties on fraud and security issues.

Irvine, Ca, Us

Assisted customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts by providing billing support, in-game support, and technical support via a chat-based client, phone, and email.