• Serve as deputy to the Director and assists in the daily management and operation of the department. Responsible for the department operations in the absence of the Director and act on the Director’s behalf on the resolution of complex issues.• Serve as the department’s primary trainer and administrator for the StarRez web housing management software, including the development of housing processes in the StarRez portal and database.• Research, develop and oversee department policies, procedures and protocols. Ensure alignment and consistency with university policies and procedures. Manage the process for review and approval.• Recruit, train and supervise Program Manager, Operations• Serve as a member of the Administrator on Call network.• Ensure highly collaborative and seamless processes with critical campus partnersCommittee Work• Enrollment Management Transition Model Sub-Group• Campus Life Salesforce Steering Committee• Brown University Community Council Agenda Committee

• Manage all housing operation aspects of Brown University’s pre-college programso Hire, train, and supervise two graduate assistants and nine paraprofessional seasonal staffo Determine housing allotments for all pre-college and summer programs in each of Brown University’s 49 residence hallso Assign approximately 6,000 students throughout the summer using CBORD Odyssey HMSo Manage swipe card access for approximately 7,500 pre-college and sports camp staff and students using CCURE 9000 software and CBORD Odyssey HMSo Coordinate housing accommodations for pre-college students to ensure students with all ability levels are able to access the residential experienceo Serve as liaison between Residential Life and important campus partners, including the School of Professional Studies, Facilities Management, Department of Public Safety, and Event and Conference Serviceso Respond to student and parent concerns via FreshDesk support software• Manage early arrival and extended housing requests for approximately 4,500 students annually• Collaborate with staff in the Office of the College to provide emergency housing and fee waivers for students experiencing financial or travel-related hardship over winter and summer breaks• Provide operational support during high volume periods, such as opening, closing, Residential Peer Leader (RPL) hiring, and housing selection• Serve as a Tier 1 Administrator On-Call, responding to student concerns and crises including personal injury, academic concerns, mental health crises, and housing issues• Connect students to on-campus resources such as Student Support Services, Student and Employee Accessibility Services (SEAS), and the Office of the College

• Coordinate experiential learning programming initiatives for eight first year interesting housing communities in collaboration with their respective paraprofessional staff and affiliated faculty• Serve as the teaching assistant for the Experiential Learning Network Sophomore Success Course• Guide students through human-centered design through the development of their year-long plan to create a positive community impact and solve a real world issue• Supervise team of Sophomore Floor Leaders, including monthly one-on-ones and advisement of their programming efforts

• Coordinate programming initiatives for 60 first-year and second-year shared interest housing students• Conduct qualitative research in the form of focus groups to assess the effectiveness of the Academies Sophomore Success course, which is run through our office• Supervise team of Sophomore Floor Leaders, including monthly one-on-ones and advisement of their programming efforts• Collaborate with Resident Assistants and Academic Assistants to create an inclusive and academically conducive housing community• Meet with Academic Directors of each Academy to plan signature programs aimed at fostering faculty-student relationships• Leverage relationships with campus and community partners to create new experiential learning opportunities

• Created and cultivated an online presence for the University at Buffalo’s Higher Education Administration program on Facebook and Linkedin• Collaborated with two other interns to connect with alumni of the Higher Education Administration program• Reached out to faculty to highlight their research for faculty spotlight social media posts• Created an effective online marketing campaign for the Higher Education Administration program to reach out to prospective students• Maintained an alumni database in order to more effectively communicate with former students • Created the first issue of an alumni newsletter to help connect alumni to the program and keep them up to date with each other

• Facilitated the assembly of check-in materials for over 5,700 Summer@Brown students• Oversaw weekly check-ins ranging in size from 150 to 1625 students each• Collaborated with facilities, residential life, academic partners, card office, and accommodation services regularly to ensure student satisfaction with the Summer@Brown Program• Supervised a staff of six paraprofessional Housing Assistants• Served as a 24/7 resource to other graduate-level staff and professional staff for any and all housing questions and concerns• Manually assigned students to residence hall rooms using the Odyssey HMS software system

• Facilitated educational and entertaining programs for all building residents; including, but not limited to the areas of: stress reduction, sexual education, alcohol and drug education, diversity, and community building• Directly managed a shared interest housing unit for 60 first-year Honors students• Acted as a liaison between the Resident Director and the Resident Assistant staff• Facilitated conflict resolution meetings between staff members• Coordinated programming efforts with another Senior Resident Assistant and the Resident Director• Oversaw the hiring, scheduling, and supervision of a staff of 8-9 Night Desk Attendants

• Facilitated events for the class of 2016 which honored their time at Brockport and simultaneously prepared them for their first step after graduation• Met with the GESC advisory board bi-weekly and facilitated weekly meetings with the entire council, consisting of approximately 20 people• Co-coordinated the implementation of the Make Your Mark senior giving campaign, which raised approximately $5,000 for various departments and initiatives at the College at Brockport• Collaborated regularly with the Office of Alumni Relations, Office of Student Union and Activities, Department of Career Services, the Brockport Alumni Association, and the Office of the President

• Responsible for upholding all policies of the Office of Residential Life/Learning Communities• Facilitated educational and entertaining programs for all building residents; including, but not limited to the areas of: stress reduction, sexual education, alcohol and drug education, diversity, and community building• Maintained the health and safety of the residence hall community• Dealt with incidents in a timely and appropriate manner• Followed up with incident participants and students of concern to ensure their well-being• Advised 60 first-year Honors students in their research presentations at Scholar’s Day• Served as an Orientation Resident Assistant during the 2014 and 2015 Orientation program at the College at Brockport