Nicholas Hancin Email & Phone Number

Ottawa, Ontario, Canada

Configured hardware, devices, and software to set up work stations for employees. Documented support interactions for future reference. Installed, modified, and repaired software and hardware to resolve technical issues. Analyzed issues to identify troubleshooting methods needed for quick remediation. Monitored systems in operation and quickly troubleshot errors. Researched product and issue resolution tactics to address customer concerns. Provided support to internal users through desk side support services. Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. Skilled at working independently and collaboratively in a team environment. Oversaw development and implementation of improvements to support and network operations. Proven ability to learn quickly and adapt to new situations.

Ottawa, Ontario, Canada

Point of contact for any 3rd party contractors Planned, designed, and scheduled phases for large projects. Monitored project performance to identify areas of improvement and make adjustments. Achieved project deadlines by coordinating with contractors to manage performance. Coordinated material procurement and required services for projects within budget requirements. Diagnosed and resolved hardware and software issues. Installed and configured network printers and other peripheral devices. Diagnosed and executed resolution for network and server issues. Developed and documented network policies, procedures and standards. Researched and recommended new technologies and strategies for improving system performance. Devised scripts and automation tools to improve system efficiency. Issued access cards to authorized personnel to monitor access points

Ontario, Canada

Responsible for deploying and maintaining systems and keeping inventory of device and peripherals Provided support to 3rd party service request on some device recording servers. Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.

Gatineau, Quebec, Canada

Tasked with deploying and maintaining the network and workstation for a small office at the Aylmer Preschool.I continue to provide tech support as a volunteer.

Gatineau, Quebec, Canada

Stock shelves, Receiving product for store

Gatineau, Quebec, Canada

At the Dance Studio and Preschool, I was responsible for moving the equipment used so that both businesses could use a shared space. I was expected to handle regular cleaning, and yard maintenance.

Ottawa, Ontario, Canada

Called out to do surveys