Nicholas Hellen Email & Phone Number

United States

As a dedicated Client Champion, my responsibilities include maintaining benefits data through enrollment audits, coordinating with COBRA and third-party vendors for retiree benefits eligibility, and I resolve HRIS system errors or issues through a case management system. I assist and process bi-weekly and monthly payroll files for various vendors and reconcile payroll exceptions within a timely manner.

West Des Moines, Ia

In addition to my role as a Member Advocate, I assisted with COBRA terminations, vendor file feed discrepancy reports, and began mentoring and training new Member Advocates. As a licensed health and life insurance professional, I provided concierge-level service to the clients I served. I completed weekly, bi-weekly, and monthly audits to guarantee data accuracy.

West Des Moines, Iowa

The responsibilities I hold as a Member Advocate include answering inbound calls professionally, with high energy and a positive attitude. I also perform a variety of daily operational tasks and work with carriers to correct export and import error reports. I take accountability for the entire case process from receipt of work to resolution and closure. I am results-focused and have the ability to serve others with a high level of respect for customer service.

Mankato, Minnesota

As a Team Supervisor I planned, managed and directed all aspects of blood collection and operations, while personally connecting with donors. To ensure that the blood we collected met regulatory requirements and could be safely transfused, I needed to be highly detail oriented and proactive in assisting staff to follow guidelines. As a supervisor, I was responsible for the continued training and performance of each of my staff.

Mankato, Minnesota

While maintaining all skills as a Collection Technician II, I increased team effort to ensure efficient donation process focused on donor and sponsor expectations. I helped to maintain positive public relations to promote a professional image. I performed charge/team lead duties independently in the absence of a Team Supervisor when assigned. I also complied with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines.

Mankato, Minnesota

As a Collection Technician II at the American Red Cross, I followed all established specimen collection, labeling, transportation, and handling procedures. I was responsible for high customer satisfaction through professional and ethical conduct. While I performed my job responsibilities in an efficient and effective manner, I demonstrated engagement with achieving department goals and continuous improvement.